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- Tasks: Drive seller performance and enhance the experience for UK business sellers on eBay.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Inclusive culture, diverse teams, and opportunities for personal and professional growth.
- Why this job: Make a real impact by championing sellers and driving their success in a dynamic environment.
- Qualifications: Strong analytical skills, commercial competence, and a passion for understanding seller needs.
- Other info: Collaborative team atmosphere with opportunities to lead strategic projects and initiatives.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Within the UK organisation, the B2C team manages and expands the portfolio of UK business sellers on eBay. We support sellers at each step of their journey—from onboarding through to scaling—offering the right tools, insights, and assistance for success. Our mission is to drive seller happiness and balanced GMV growth by combining strong commercial ownership with data-driven decision making. We work cross-functionally across Product, Marketing, Operations, Analytics and Customer Support to continuously improve the seller experience and unlock growth opportunities for our portfolio.
What you will accomplish...
- In this role, you will drive seller performance and experience across our UK business seller portfolio.
- You will combine commercial judgment, seller insight and strong analytical leadership to find opportunities, influence partners and deliver tangible improvements for our sellers.
- Analyse seller happiness (CSAT) results and verbatim feedback to understand key difficulties and drivers of happiness, translating insights into clear improvement actions.
- Lead regular business performance reviews, identifying trends, risks and growth opportunities across the portfolio and defining necessary next steps.
- Champion UK business sellers across the organisation, acting as the voice of our sellers and ensuring their needs and feedback are represented in cross-functional decision-making.
- Own and lead analytics for the B2C team, independently driving deep-dive analyses, crafting strategic recommendations, and ensuring decisions are grounded in robust data.
- Act as the team’s go-to expert for data and insights, proactively finding opportunities and supporting the team in making data-informed commercial decisions.
- Lead or contribute to strategic projects, including initiatives related to optimising human support models and improving how we serve and enable our sellers.
What you will bring...
- Strong commercial competence, with experience developing and delivering strategic plans that drive measurable business impact and align to broader company objectives.
- Ability to lead cross-functional initiatives end-to-end — translating strategy into clear operational plans and ensuring disciplined execution.
- Excellent collaborator engagement and influencing skills, with the ability to build positive relationships across functions and levels, challenge constructively, and drive alignment and action.
- Highly analytical and self-sufficient problem solver, able to structure ambiguity, distil complexity into clear frameworks, and make data-driven, effective decisions (advanced SQL and Excel required).
- Strong presentation and communication skills, with the ability to craft clear narratives, executive-appropriate materials, and compelling arguments for both technical and non-technical audiences.
- Deep customer focus and advocacy approach, with a genuine passion for understanding seller needs and championing their voice in day-to-day decisions.
Seller Initiatives Senior Associate in London employer: 0075 eBay (UK) Limited
Contact Detail:
0075 eBay (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seller Initiatives Senior Associate in London
✨Tip Number 1
Get to know eBay inside out! Research their values, mission, and recent initiatives. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current eBay employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and crafting your own stories that highlight your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the eBay team.
We think you need these skills to ace Seller Initiatives Senior Associate in London
Some tips for your application 🫡
Show Your Passion for eCommerce: When writing your application, let your enthusiasm for eCommerce shine through! We want to see how you connect with our mission of changing the way the world shops and sells. Share any relevant experiences that highlight your passion for helping sellers succeed.
Be Data-Driven: Since this role involves a lot of analytics, make sure to showcase your analytical skills in your application. Use specific examples where you've used data to drive decisions or improve processes. We love candidates who can turn numbers into actionable insights!
Highlight Collaboration Skills: This position requires working across various teams, so emphasise your collaboration skills. Talk about times when you've successfully worked with different departments or stakeholders to achieve a common goal. We value teamwork and want to see how you can contribute to our cross-functional initiatives.
Tailor Your Application: Make sure your application is tailored to the Seller Initiatives Senior Associate role. Use keywords from the job description and align your experiences with the responsibilities outlined. This shows us that you've done your homework and are genuinely interested in joining our team. Don't forget to apply through our website!
How to prepare for a job interview at 0075 eBay (UK) Limited
✨Know Your Numbers
As a Seller Initiatives Senior Associate, you'll need to be comfortable with data. Brush up on your SQL and Excel skills before the interview. Be ready to discuss how you've used data to drive decisions in past roles, and think of specific examples where your analytical skills led to measurable outcomes.
✨Understand Seller Needs
Dive deep into eBay's seller experience. Familiarise yourself with common challenges sellers face and think about how you can advocate for their needs. Prepare to share insights on how you would improve seller happiness based on your understanding of their journey.
✨Cross-Functional Collaboration
This role requires working across various teams. Think of examples from your past where you've successfully collaborated with different departments. Be ready to discuss how you navigated challenges and built relationships to achieve common goals.
✨Craft Your Narrative
You’ll need strong presentation skills, so practice telling your story. Prepare a compelling narrative that highlights your commercial competence and problem-solving abilities. Tailor your examples to show how they align with eBay’s mission of driving seller performance and creating economic opportunities.