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- Tasks: Guide merchants in connecting their businesses to eBay and manage onboarding projects.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a passionate team that connects people and creates economic opportunities for all.
- Qualifications: Understanding of eBay's platform, proactive problem-solving skills, and a passion for the seller community.
- Other info: This role requires an EU work permit and offers a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and Role: We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay.uk & eBay.de core sites and also the eBay Live Platform. These integrations will primarily use eBay’s direct user interface, file processing, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Merchant Connectivity organization.
What you will accomplish:
- Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully.
- Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace and eBay Live practices.
- Successfully transition merchants from Onboarding to the appropriate Account Management teams.
- Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address.
- Collect and share feedback from merchants, regularly advocating for their needs.
- Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner.
- Report on KPIs weekly.
What you will bring:
- An understanding of implementing a business into eBay, utilizing eBay’s user interface, file processing, or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory on the core eBay sites in the United Kingdom and Germany, as well as the eBay Live Platform in these regions.
- Understanding how marketplaces function – including inventory control, basic business account, eCommerce marketing, customer service, etc. – and willingness to learn and speak to merchant best practices.
- Ability to learn and speak to eBay’s API, feeds, and other pathways for onboarding.
- Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change.
- Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop.
- Passionate about the eBay marketplace and seller community.
Implementation Specialist (UK & DE) employer: 0075 eBay (UK) Limited
Contact Detail:
0075 eBay (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (UK & DE)
✨Tip Number 1
Familiarise yourself with eBay's platform and its functionalities. Understanding how to navigate the user interface and the various tools available will give you a significant advantage during the interview process.
✨Tip Number 2
Network with current or former Implementation Specialists at eBay. Engaging with them can provide you with insider knowledge about the role and the company culture, which can be invaluable during your application.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed multiple projects or resolved customer issues in the past. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Stay updated on eCommerce trends and best practices, especially related to marketplaces. Being knowledgeable about the industry will not only impress your interviewers but also show your passion for the eBay marketplace.
We think you need these skills to ace Implementation Specialist (UK & DE)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Implementation Specialist at eBay. Familiarise yourself with their platform and how it connects businesses to eBay's services.
Tailor Your CV: Customise your CV to highlight relevant experience in eCommerce, project management, and customer service. Emphasise any previous roles where you've guided clients through technical processes or integrations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eBay and the seller community. Mention specific experiences that demonstrate your problem-solving skills and ability to manage multiple projects simultaneously.
Highlight Technical Skills: Make sure to include any technical skills related to APIs, file processing, or third-party software that are relevant to the role. This will show your capability to handle the technical aspects of the job.
How to prepare for a job interview at 0075 eBay (UK) Limited
✨Understand eBay's Ecosystem
Familiarise yourself with how eBay operates, especially in the UK and Germany. Knowing the ins and outs of their marketplace, including inventory control and customer service practices, will show your genuine interest and preparedness for the role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss examples of how you've tackled challenges in previous roles. As an Implementation Specialist, you'll need to troubleshoot merchant concerns, so showcasing your analytical and optimistic problem-solving abilities will be crucial.
✨Showcase Your Project Management Experience
Since you'll be managing multiple onboarding projects, highlight any relevant experience you have in project management. Discuss how you prioritise tasks and ensure successful outcomes, as this will resonate well with the interviewers.
✨Prepare Questions About the Role
Have insightful questions ready about the Implementation Specialist position and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
