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- Tasks: Support sellers in onboarding and enhance live-streaming experiences on eBay.
- Company: Join eBay, a global leader in ecommerce, shaping the future of shopping.
- Benefits: Flexible work environment, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team transforming ecommerce and connecting communities.
- Qualifications: Experience in operations, production, and strong communication skills.
- Other info: Collaborative culture where your unique ideas are valued.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we are more than a global ecommerce leader — we are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We are committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We are in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes, customer support, and production support. You will have operations and production experience, but also strong customer empathy and communication skills.
What you will accomplish:
- Facilitate the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to live-streaming on eBay.
- Support ongoing communications to customers who engage with eBay Live events - including providing feedback to sellers on events and mentorship on how to run successful events on eBay.
- Identify and triage customer feedback to relevant teams; collaborate with the Live Product team to troubleshoot issues.
- Actively run event calendars with sellers and eBay cross-functional teams, including supporting on event planning and production.
Onboarding And Activation Specialist in England employer: 0075 eBay (UK) Limited
Contact Detail:
0075 eBay (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding And Activation Specialist in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at eBay. A friendly chat can open doors and give you insider info on what they're looking for in an Onboarding and Activation Specialist.
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your past work that highlight your operations and customer support experience. When you get the chance to chat with someone from eBay, make sure to share how you've successfully engaged customers in the past.
✨Tip Number 3
Be ready for the spotlight! If you land an interview, practice answering questions about live-streaming and customer engagement. Think about how you can demonstrate your empathy and communication skills, as these are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the eBay team and contributing to their innovative approach to ecommerce.
We think you need these skills to ace Onboarding And Activation Specialist in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for eBay and the role shine through. We want to see how excited you are about connecting buyers and sellers and making a difference in the ecommerce world!
Tailor Your CV: Make sure your CV is tailored to the Onboarding and Activation Specialist role. Highlight any relevant experience you have in operations, customer support, or live events. We love seeing how your unique skills can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 0075 eBay (UK) Limited
✨Know the eBay Live Platform
Familiarise yourself with how eBay Live works. Understand the features that allow sellers to engage with buyers in real-time. This knowledge will help you demonstrate your enthusiasm for the role and show that you're ready to hit the ground running.
✨Showcase Your Customer Empathy
Prepare examples of how you've successfully supported customers in previous roles. Highlight your ability to understand their needs and provide solutions. This is crucial for the Onboarding and Activation Specialist role, as you'll be facilitating seller onboarding and supporting customer interactions.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to explain complex processes or provide feedback to sellers, so being able to communicate effectively is key. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Discuss Operations Experience
Think about your past experiences in operations and production. Be prepared to discuss specific tasks you've handled, such as event planning or process implementation. Relating these experiences to the responsibilities of the role will show that you’re a great fit for the team.
