At a Glance
- Tasks: Create a welcoming experience for visitors and manage reception operations.
- Company: CNA Hardy, a leading specialist in commercial insurance.
- Benefits: Competitive pay, growth opportunities, and a supportive work environment.
- Other info: Join a diverse team where your voice matters and individuality is celebrated.
- Why this job: Make a meaningful impact while developing your skills in a dynamic workplace.
- Qualifications: Strong communication skills and digital confidence with Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.
We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people.
Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Front of House professional in our London office to lead a welcoming, responsive visitor experience and coordinate reception, workplace support and hosted events across our internal office spaces.
Working pattern: Office-based five days per week, with core hours of 8:45am to 4:45pm.
Reporting line: Lead Executive Assistant.
What You’ll Be Doing
- Visitor experience: Create a professional first impression by welcoming, registering and directing employees, brokers, suppliers and external guests.
- Reception operations: Manage the reception inbox and Head Office switchboard, support visitor access and maintain accurate pass records.
- Events and hospitality: Coordinate internal events and hosted activities, including space bookings, catering, room set-up and clear-down.
- Workplace coordination: Act as the first point of contact for general workplace enquiries and connect colleagues and suppliers with Facilities, IT or Office Support.
- Service standards: Complete daily readiness checks, maintain safe and presentable customer-facing areas, and follow through or escape issues promptly.
- Customer service: Strong interpersonal and communication skills, with a confident and professional approach to senior leaders and external visitors.
- Organisation: Excellent attention to detail and the ability to manage competing priorities, bookings and practical requirements.
- Ownership: A calm, proactive approach with strong follow-through and sound judgement when resolving or escalating issues.
- Digital confidence: Competence using Microsoft Outlook, Word and Excel, together with relevant room or space-booking tools.
- Collaboration and awareness: The ability to work effectively across Executive Assistants, Facilities, IT, Office Support and suppliers, with appropriate awareness of security, health and safety, confidentiality and data protection.
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference.
We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.
Our employees and their families are important to us.
That’s why we offer a competitive compensation and benefits package.
We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.
We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets.
We offer a highly specialised and comprehensive portfolio of innovative and market leading products.
Coverage is available to businesses of all sizes for domestic, international and global exposures.
We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures.
Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide.
Find out more about our Lloyd's Syndicate 382.
Our clients trust us because we understand the risks they face.
Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London).
Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs.
CNA Hardy is part of CNA Financial Corp, one of the largest U.
S. commercial property and casualty insurance companies.
Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.
S., Canada and Europe.
Receptionist employer: 00601 CNA Services (UK) Limited
CNA Services (UK) Limited is an excellent employer, offering a dynamic work environment in Manchester where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, ensuring our team members thrive in their roles. Join us to be part of a supportive culture that values expertise and fosters meaningful relationships within the insurance industry.
Contact Details:
00601 CNA Services (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 00601 CNA Services (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 00601 CNA Services (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 00601 CNA Services (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at 00601 CNA Services (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 00601 CNA Services (UK) Limited!
How to prepare for a job interview at 00601 CNA Services (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
