Operational Excellence Process Trainer in London

At CNA Hardy, great people don't just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role We are currently hiring for an Operational Excellence Trainer in our London office to design and deliver high-quality training that strengthens operational capability, controls and continuous improvement across our UK and European teams.

What You'll Be Doing

• Training strategy: Partner with HR and senior leaders to identify capability gaps and build practical training plans that meet business needs.
• Content development: Create, update and maintain clear training materials, process guides and resources with effective version control.
• Training delivery: Deliver engaging learning across Underwriting, Operations, Claims, Finance, service providers and contracted partners in the UK and continental Europe.
• Insight and reporting: Monitor participation and outcomes, produce detailed analysis and recommend improvements to training effectiveness and operational quality.
• Process improvement: Provide subject matter expertise for new processes, support audit actions and help strengthen controls, governance and adoption across the business.

What We're Looking For

• Training expertise: Extensive experience developing and delivering complex, comprehensive training materials for varied audiences.
• Change delivery: Proven experience delivering project or change training, ideally in an operational environment.
• Insurance knowledge: Knowledge of Underwriting or Claims processes, together with an understanding of relevant legal and regulatory requirements.
• Analytical capability: Experience collating and writing reports, analysing results and turning findings into practical improvements.
• Working style: Excellent attention to detail, strong Microsoft Office skills and a proactive, organised and collaborative approach, with flexibility to travel as required.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That is why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it's our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.