At a Glance
- Tasks: Lead operational excellence and continuous improvement in claims processes.
- Company: CNA Hardy, a leading specialist commercial insurance provider.
- Benefits: Flexible hybrid working, competitive pay, and growth opportunities.
- Other info: Dynamic workplace that values individuality and inclusivity.
- Why this job: Make a meaningful impact while shaping the future of the insurance industry.
- Qualifications: Expertise in claims operations and strong analytical skills.
At CNA Hardy, great people don’t just join us, they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Claims Operations Manager in our London or Manchester office to lead operational excellence, governance and continuous improvement across key claims processes.
What You’ll Be Doing
- Operational governance: Develop and maintain robust frameworks, controls and procedures across Claims Operations.
- Audit and assurance: Oversee operational audits and regulatory obligations, including SOX, internal and external audit activity, and lead remediation actions.
- Continuous improvement: Drive initiatives that improve efficiency, reduce leakage and strengthen operational controls, including operational and technology change.
- Supplier and recovery oversight: Lead subrogation and recoveries, vendor onboarding, panel governance, delegated authority arrangements and third-party performance.
- Insight and capability: Produce clear management information and lead learning initiatives that build technical capability across the Claims function.
What We’re Looking For
- Claims operations expertise: Strong knowledge of claims practices and procedures, with experience in claims optimisation or transformation.
- Governance knowledge: A practical understanding of relevant regulatory and legal requirements, audit activity and operational controls.
- Stakeholder leadership: The ability to build effective relationships with Claims leadership, Finance, Compliance and other business partners.
- Analytical thinking: Demonstrated problem-solving skills, intellectual curiosity and confidence working with mathematical and statistical information.
- Communication and organisation: Clear communication, effective planning and good Excel skills, with the ability to manage priorities independently.
Why Join CNA Hardy?
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.
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Claims Operations Manager in London employer: 00601 CNA Services (UK) Limited
CNA Services (UK) Limited is an excellent employer, offering a dynamic work environment in Manchester where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, ensuring our team members thrive in their roles. Join us to be part of a supportive culture that values expertise and fosters meaningful relationships within the insurance industry.
Contact Details:
00601 CNA Services (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager in London
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We think you need these skills to ace Claims Operations Manager in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 00601 CNA Services (UK) Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 00601 CNA Services (UK) Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 00601 CNA Services (UK) Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 00601 CNA Services (UK) Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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✨Prepare for Behavioural Questions
As a full-timer at 00601 CNA Services (UK) Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding 00601 CNA Services (UK) Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
