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- Tasks: Manage service and maintenance admin tasks, including work orders and customer inquiries.
- Company: Join United Rentals, the world's largest equipment rental provider, known for its supportive culture.
- Benefits: Enjoy perks like employee discounts, career development, and early wage access.
- Why this job: Be part of an award-winning team that values your contributions and prioritises customer service.
- Qualifications: High school diploma, valid driver's license, and 1-2 years in a service environment required.
- Other info: This role is safety-sensitive; we promote a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 ÂŁ per year.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Writer - Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What you’ll do:
- Work Order Completions, such as opening and closing work orders with accurate information
- Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
- Ensure that all tasks eligible for warranty are created and submitted for warranty
- Monitor warranty reporting to ensure that all claims are properly brought to closure
- Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
- Handle equipment maintenance related issues with a high sense of urgency
- Keep Management informed of customer concerns
- Ensure all service-related invoices are properly coded within the correct General Ledger
- Other duties assigned as needed
Requirements:
- High School diploma or equivalent
- Valid driver’s license with acceptable driving record
- 1 – 2 years experience in a shop or service environment
- Basic computer skills
- Ability to multi-task in a busy environment
- High sense of urgency with respect to customer service
- Superior customer service, teamwork and verbal / written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.
Service Writer - CES employer: 0050 United Rentals of Canada, Inc.
Contact Detail:
0050 United Rentals of Canada, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Writer - CES
✨Tip Number 1
Familiarise yourself with the equipment rental industry and United Rentals specifically. Understanding their services, values, and customer base will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires superior customer service abilities, think of examples from your past experiences where you successfully handled customer inquiries or resolved issues efficiently.
✨Tip Number 3
Prepare to discuss your experience in a shop or service environment. Be ready to share specific instances where you managed multiple tasks under pressure, as this will demonstrate your ability to thrive in a busy setting.
✨Tip Number 4
Showcase your teamwork and communication skills. Think of ways you've collaborated with others in previous roles, as this will highlight your ability to work effectively within a team, which is crucial for this position.
We think you need these skills to ace Service Writer - CES
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Writer position. Highlight key skills such as customer service, time management, and attention to detail in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in service or administrative roles. Emphasise any previous work with equipment maintenance or customer service to align with the job's focus.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle service-related tasks and your commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 0050 United Rentals of Canada, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Writer in the Customer Equipment Solutions department. Familiarise yourself with work order completion, technician time tracking, and warranty recovery to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role requires superior customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and work as part of a team.
✨Demonstrate Multi-tasking Abilities
The job involves managing multiple tasks in a busy environment. Be ready to discuss how you prioritise tasks and manage your time effectively. You could share specific instances where you successfully juggled various responsibilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This shows your genuine interest in the position and the company.
