At a Glance
- Tasks: Lead product strategy for Trust & Safety, balancing security and user experience.
- Company: Checkout.com, a global fintech leader partnering with brands like Wise and Sony.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact in fintech by enhancing user safety and trust.
- Qualifications: 5-7 years in Product Management, especially in UK fintech or payments.
The predicted salary is between 70000 - 90000 £ per year.
Checkout.com is a global fintech leader and strategic payments partner for brands such as Wise, Sony, and Klarna. We empower passionate problem‑solvers to innovate on a flexible, cloud‑based payments platform built for performance and scalability.
We are looking for a Senior Product Manager to lead the Trust & Safety domain, responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end‑to‑end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions.
Key Responsibilities- Develop and execute the product strategy for consumer protection and account integrity, defining a roadmap that prioritizes user safety alongside business growth and conversion.
- Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e‑money issuance and financial services in the UK, implementing PSD2/SCA standards and ensuring robust KYC/AML flows that don’t compromise UX.
- Define the end‑to‑end journey for complex scenarios such as dispute resolution, identity verification, and account limitations, collaborating with UX designers to make “high‑friction” moments feel intuitive and supportive.
- Partner with Engineering, Risk, Fraud, and Operations to build internal systems that react in real‑time to threats while protecting the legitimate user’s journey.
- Define KPIs for “Experience Health,” monitoring how risk interventions impact user retention and trust.
- Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating the complexities of UK financial regulations.
- 5‑7 years of Product Management experience, with a heavy focus on Growth, Risk, or Trust & Safety within the UK fintech or payments industry.
- Deep understanding of the UK financial services sector, specifically regarding API‑led processing and regulatory frameworks.
- Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
- Exceptional communication skills and the ability to navigate sensitive cross‑functional discussions regarding fraud and user impact (high EQ).
- A self‑starter who can operate in a stealth‑focused, fast‑moving environment with a strong bias towards action (proactive & results‑oriented).
All global offices operate on a hybrid model, onsite 3 days per week (Tuesday, Wednesday, and Thursday).
Inclusivity StatementSo whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
Senior Product Manager, Trust and Safety employer: 0026 Checkout Technology Ltd
Checkout.com is an exceptional employer that champions innovation and inclusivity within the fintech sector. With a strong focus on employee growth, we offer a dynamic work culture that encourages collaboration and creativity, all while ensuring a balanced approach to security and user experience. Our hybrid working model allows for flexibility, making it an ideal environment for passionate problem-solvers looking to make a meaningful impact in the payments industry.
Contact Details:
0026 Checkout Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Trust and Safety
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Checkout.com. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Trust & Safety topics. Brush up on FCA requirements and KYC/AML flows. Show us you know your stuff and can balance security with user experience!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a message expressing your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to discuss real-world scenarios during interviews. Think about how you'd handle complex situations like dispute resolution or identity verification. We want to see your problem-solving skills in action!
We think you need these skills to ace Senior Product Manager, Trust and Safety
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product Manager in Trust & Safety. Highlight your experience in fintech, especially around user safety and compliance, to show us you’re the perfect fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Trust & Safety and how your background aligns with our mission at Checkout.com. Keep it engaging and personal!
Showcase Relevant Experience:When detailing your past roles, focus on specific projects that demonstrate your ability to balance security and user experience. We want to see how you've tackled challenges similar to those we face at Checkout.com.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at 0026 Checkout Technology Ltd
✨Know Your Stuff
Make sure you brush up on the latest trends in fintech, especially around Trust & Safety. Understand the regulatory frameworks like FCA requirements and PSD2/SCA standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex scenarios in your previous roles. Think about times when you balanced user experience with security measures. This is crucial for a Senior Product Manager, so have those stories ready to share!
✨Communicate Clearly
Since this role involves navigating sensitive discussions, practice articulating your thoughts clearly and empathetically. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to fraud or risk management.
✨Engage with Stakeholders
Be prepared to discuss how you would influence senior stakeholders and foster a culture of safety within the company. Think about strategies you’ve used in the past to align cross-functional teams and how you can apply them at Checkout.com.
