At a Glance
- Tasks: Lead the development of global disputes and chargebacks capabilities for innovative payment solutions.
- Company: Join a forward-thinking fintech company shaping the future of payments.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on strategic partnerships and data-driven decision making.
- Why this job: Make a real impact in the fintech space while driving innovation and compliance.
- Qualifications: 5-7 years in product management with expertise in disputes or payment processing.
The predicted salary is between 70000 - 90000 £ per year.
Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role is key to defining and executing a dispute strategy to enable Checkout.com growth in both existing and new markets globally.
Key Responsibilities
- Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
- Build a world class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle whilst equipping them with the right tools to optimise performance.
- Drive scheme compliance & innovation: Serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
- Optimise performance metrics: Take ownership of key performance indicators, including win rates, representment rates, and category types. Use data to identify gaps and opportunities to improve success rates across different markets and industries.
- Cross-Functional Leadership: Partner closely with Legal, Treasury, and Dispute Operations teams to automate internal workflows, reducing manual touchpoints and scaling our operational capacity.
- Strategic partnerships: Collaborate directly with card networks (Visa, Mastercard, Amex etc.) and third-party data providers to integrate cutting-edge tools into the Checkout.com ecosystem.
About You
- 5-7+ years of product management experience in either disputes, payment processing or fintech.
- Execution and ownership: You are a hands‑on individual with a strong sense of ownership.
- Technical fluency: You are comfortable reading API documentation, discussing system architecture with engineering leads, and understanding how data flows between issuers, acquirers, and schemes.
- Data‑driven: You possess strong analytical skills and can leverage data in determining product decisions and prioritisation in practice.
- Stakeholder Management: You have high EQ and the ability to influence senior leaders and cross‑functional teams without direct authority.
- Effective communicator: Able to inspire others with a shared vision and simplify complex concepts for a wide range of audiences.
Senior Product Manager, Disputes employer: 0026 Checkout Technology Ltd
At Checkout.com, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Senior Product Manager in our dynamic London office, you will have the opportunity to lead impactful projects while benefiting from a supportive environment that prioritises employee growth and development. With competitive compensation, flexible working arrangements, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally.
Contact Details:
0026 Checkout Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Disputes
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and payment processing space, especially those who work at Checkout.com. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in product management, particularly in disputes or chargebacks. This will help you stand out and demonstrate your hands-on approach.
✨Tip Number 3
Stay updated on industry trends! Follow news about payment processing and regulatory changes. Being knowledgeable will not only impress during interviews but also help you speak the same language as the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Checkout.com family.
We think you need these skills to ace Senior Product Manager, Disputes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product Manager. Highlight your experience in disputes and payment processing, and don’t forget to showcase your technical fluency and data-driven mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven product strategy and innovation in the past.
Showcase Your Analytical Skills:Since this role is all about optimising performance metrics, make sure to include any relevant data-driven achievements. We want to see how you've used data to improve success rates or drive product decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at 0026 Checkout Technology Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Checkout.com's products, especially in the disputes and chargebacks domain. Familiarise yourself with their API documentation and any recent updates or innovations in the fintech space. This will help you speak confidently about how you can contribute to their product vision.
✨Showcase Your Data Skills
Since this role is data-driven, be prepared to discuss how you've used data in your previous roles to optimise performance metrics. Bring examples of how you've identified gaps and opportunities using data analysis, and be ready to explain your thought process clearly.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, such as Legal and Engineering. Prepare anecdotes that showcase your ability to influence stakeholders and drive projects forward without direct authority. This will demonstrate your leadership skills and your understanding of the importance of collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to disputes and chargebacks. Think about potential regulatory changes and how you would translate those into product features. Practising these scenarios will help you articulate your strategic thinking and problem-solving abilities during the interview.
