Manager, Account Management

Company Description

Checkout.com – a global payments platform powering billions of transactions worldwide. With 19 offices across six continents, we deliver seamless digital payments that help businesses grow and customers stay satisfied.

Job Description

The Mission: We are seeking a visionary, results‑oriented Manager, Account Management to nurture and maintain long‑term relationships with our most strategic Enterprise accounts within the United Kingdom. You will be the business advisor and main point of contact to key merchants, acting as the voice of our product and ambassador of our brand.

Key Responsibilities

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross‑/upselling Checkout’s value‑add services, performance improvements, and other levers to increase share of wallet.
• Craft and execute merchant‑specific account development plans, outlining clear opportunities for growth and paths to success.
• Build high‑touch, consultative, nurturing relationships with merchants through regular and open communication, both face‑to‑face and virtual.
• Deliver expertise, education, and guidance to merchants, acting as their payment consultant in crafting and executing a comprehensive global payments strategy.
• Negotiate win‑win pricing structures by developing a thorough overview of a merchant’s revenue drivers to deliver sustainable outcomes.
• Track merchant project deliverables and ensure activities are updated within Salesforce, Clari, and other CRM tools.
• Understand the intricacies of our products, services and partner networks to leverage them against merchants’ growing needs.
• Collaborate with Sales, Legal, Integration, Support and other teams to ensure an outstanding merchant experience and bring the voice of the customer to internal stakeholders.
• Make data‑based decisions, diving into numbers to provide metric‑driven insights that give merchants confidence in our solutions.
• Drive a culture of cross‑team learning through active knowledge sharing, contributing to improved ways of working.

Qualifications

• 6+ years of commercial experience in a B2B Account Management or Relationship Management role in FinTech and/or Payments.
• Proven track record of driving and exceeding revenue targets and managing strategic account portfolios.
• Experience in negotiating and pricing strategy deals specific to the UK market.
• Strong knowledge of major e‑commerce and payments technologies, players, and future trends.
• Customer‑obsessed mentality, capable of establishing robust relationships with an assigned customer base.
• Multifaceted approach, adapting to changing requirements while balancing multiple opportunities concurrently.

Life at Checkout.com

Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. We enable high performers to thrive through real ownership and fewer blockers, enabling meaningful challenges from day one.