At a Glance
- Tasks: Lead the strategy for global disputes and chargebacks, optimising performance metrics.
- Company: Join Checkout.com, a leader in payment solutions with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with top card networks and drive innovation in payment solutions.
- Why this job: Make a real impact by shaping dispute strategies in a dynamic fintech environment.
- Qualifications: 5-7+ years of product management experience, especially in disputes.
The predicted salary is between 70000 - 90000 £ per year.
Checkout.com is seeking a Senior Product Manager to own and build our global disputes and chargebacks capabilities for both issuing and acquiring products. This role is key to defining and executing a dispute strategy to enable Checkout.com growth in both existing and new markets globally.
Key Responsibilities
- Define the product vision: architect a comprehensive global strategy and roadmap for the disputes domain.
- Build a world class dispute API and dispute tools: lead the strategy and development of our disputes API and merchant dashboard features, ensuring merchants have granular visibility and control over their chargeback lifecycle whilst equipping them with the right tools to optimise performance.
- Drive scheme compliance & innovation: Serve as the subject matter expert on disputes and translate complex regulatory changes into product features that protect our merchants.
- Optimise performance metrics: Take ownership of key performance indicators, including win rates, representment rates, and category types. Use data to identify gaps and opportunities to improve success rates across different markets and industries.
- Cross-Functional Leadership: Partner closely with Legal, Treasury, and Dispute Operations teams to automate internal workflows, reducing manual touchpoints and scaling our operational capacity.
- Strategic partnerships: Collaborate directly with card networks (Visa, Mastercard, Amex etc.) and third-party data providers to integrate cutting-edge tools into the Checkout.com ecosystem.
About You
5-7+ years of product management experience in either disputes.
Senior Product Manager, Disputes in London employer: 0026 Checkout Technology Ltd
Checkout.com is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fintech space. With a strong emphasis on employee growth, we offer ample opportunities for professional development and collaboration across diverse teams, all while being located in a vibrant city that thrives on technology and creativity. Join us to be part of a forward-thinking company that values your contributions and supports your career journey.
Contact Details:
0026 Checkout Technology Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Disputes in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Know their disputes strategy inside out, so you can show how you’d fit into their vision.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around product management and dispute resolution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Product Manager, Disputes in London
Some tips for your application 🫡
Craft Your Product Vision:When writing your application, make sure to clearly articulate your vision for the disputes domain. We want to see how you would approach building a comprehensive strategy and roadmap that aligns with our goals at Checkout.com.
Showcase Your Technical Skills:Highlight your experience with APIs and tools related to disputes. We’re keen on seeing how you’ve led the development of similar features in the past, so don’t hold back on the details!
Demonstrate Cross-Functional Collaboration:We value teamwork here at Checkout.com. In your application, share examples of how you've partnered with different teams like Legal or Treasury to drive product success. This will show us you can navigate complex environments.
Use Data to Tell Your Story:Make sure to include any metrics or KPIs you've worked with in your previous roles. We love data-driven insights, so let us know how you've used performance metrics to optimise outcomes in disputes management.
How to prepare for a job interview at 0026 Checkout Technology Ltd
✨Know Your Product Inside Out
Before the interview, dive deep into Checkout.com's products, especially those related to disputes and chargebacks. Understand the current market trends and how their offerings stand out. This will help you articulate your vision for the product and demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to disputes. Think about past experiences where you've successfully navigated complex regulatory changes or improved performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires working closely with various teams. Be ready to discuss examples of how you've partnered with legal, treasury, or operations teams in the past. Highlight specific projects where your collaboration led to successful outcomes, showcasing your ability to drive results through teamwork.
✨Demonstrate Data-Driven Decision Making
Since optimising performance metrics is key, come prepared with examples of how you've used data to identify gaps and improve success rates. Discuss specific KPIs you've worked with and how your insights led to actionable strategies that benefited your previous employers.
