At a Glance
- Tasks: Lead a team to implement a new service tool and manage technical operations.
- Company: Leidos UK focuses on innovative technology solutions in defence, healthcare, and security.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and flexible working options.
- Why this job: Join a passionate team making a difference with cutting-edge technology and a collaborative culture.
- Qualifications: Experience in 3rd line support, team leadership, and knowledge of Microsoft technologies required.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 42000 - 84000 £ per year.
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We are in search of a Technical Operations Lead to join Leidos UK within the Defence Team, based in Herefordshire.
In response to the success of the growing business, Leidos requires an experienced 3rd Line Engineer who will lead a small team to support the implementation of a new service tool into business operations.
Responsibilities
Leidos require a Technical Operations Lead (TOL) to be the senior technical resource who will lead a development team and acts as the first point of escalation for 3rd line resources. The candidate will have a greater breadth of knowledge than other technical resources and will ensure the technical resources operate with in standards and best practices. The TOL will also manage and track the team’s workloads- for example through stand-ups, and take charge of the team when required, and work on a particular management or technical issue when required.
The preferred candidate should have working knowledge of MS System Centre Configuration Manager(SCCM)/ Microsoft Endpoint Configuration Manager (MECM) but also be demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
The role will provide technical leadership in delivering a new service tool to a customer, and working from project delivery to in-service support. The duties of the role will include on-site support and may require out of hours on call support. The role is full-time in office.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
We are looking for someone ideally from an operational support services background, who has team lead or scrum master experience. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer’s service KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Ideally, you will:
- Have good knowledge of MS System Centre Configuration Manager/ Microsoft Endpoint Configuration Manager (MECM);
- Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
- Have excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
- Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
- Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange & CLI tooling such as PowerShell;
- Have good general knowledge of SAN storage technologies;
- Have excellent communication, analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
- Have experience of producing and updating technical documentation to a high standard.
- Have experience in leading a small team and have technical project management awareness, including reporting to project manager/ service manager.
- Facilitate daily stand-ups, backlog/ BAU planning, tracking progress, ensuring tasks are on track, and managing scope creep.
- Work with Procurement and PM/ SDM to ensure software licencing is managed and renewed effectively.
- Knowledge of Service Now desirable;
Clearance requirements: DV
What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE – we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can change.
Collaboration: having to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos people from every background to be themselves and gives you the tools to learn new skills by . We believe that extraordinary people need opportunities to grow, to and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Technical Operations Lead employer: 00139 LEIDOS INNOVATIONS UK LTD.
Contact Detail:
00139 LEIDOS INNOVATIONS UK LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS System Centre Configuration Manager and Microsoft Endpoint Configuration Manager. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in leading a technical team or managing projects. Be prepared to share examples of how you've successfully facilitated stand-ups or managed workloads, as this aligns closely with the responsibilities of the Technical Operations Lead.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss complex incidents you've resolved in the past. This will help illustrate your analytical approach and ability to take ownership of challenges, which is crucial for this position.
✨Tip Number 4
Engage with Leidos' culture and values by researching their commitment to diversity and inclusion. During your interview, express how your personal values align with theirs, as cultural fit is often just as important as technical skills.
We think you need these skills to ace Technical Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Operations Lead role. Emphasise your knowledge of MS System Centre Configuration Manager, Windows Server environments, and any leadership experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to lead a team and manage technical challenges effectively.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description such as virtualisation technologies, networking, and Microsoft stack technologies. Use examples to illustrate your expertise.
Showcase Leadership Experience: If you have experience leading teams or managing projects, make sure to include this in your application. Discuss how you facilitated stand-ups, managed workloads, and contributed to team success in previous roles.
How to prepare for a job interview at 00139 LEIDOS INNOVATIONS UK LTD.
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of MS System Centre Configuration Manager and other relevant technologies during the interview. Be prepared to discuss specific projects where you've successfully implemented these tools, as this will demonstrate your hands-on experience.
✨Demonstrate Leadership Skills
As a Technical Operations Lead, you'll be expected to lead a team. Share examples of your previous leadership experiences, such as facilitating stand-ups or managing workloads. This will show that you can effectively guide a team and handle responsibilities.
✨Prepare for Problem-Solving Scenarios
Expect to face technical challenges during the interview. Prepare to discuss how you've approached complex incidents in the past, focusing on your analytical skills and systematic approach to problem-solving. This will illustrate your capability to tackle issues head-on.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Being able to engage with both customers and colleagues will set you apart as a strong candidate.