At a Glance
- Tasks: Design and elevate global employee relations strategies and tools for a leading tech company.
- Company: Checkout.com, a global leader in digital payments powering major brands.
- Benefits: Flexible hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and collaboration in a global environment.
- Why this job: Make a real impact on employee relations while shaping the future of workplace culture.
- Qualifications: 6+ years in employee relations with strong policy design and implementation skills.
The predicted salary is between 70000 - 90000 £ per year.
Company Overview
Checkout.com – a global network powering billions of transactions every year, delivering seamless digital payments for companies such as eBay, ASOS, Klarna, Uber Eats and Sony.
Role Overview
We’re looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This is not a full‑time case‑handling role; instead you will build the systems, tools, policies and capabilities that enable our People teams and managers to confidently handle ER matters at scale, while acting as a backup subject‑matter expert for complex or sensitive cases when required.
Key Responsibilities
- Build & Enhance Employee Relations Capability – develop a clear ER strategy and operating model aligned with our business structure, risk appetite and future scale, and create modern, user‑friendly playbooks, frameworks and toolkits for People Partners and managers.
- Training & Capability Uplift – develop and deliver structured training for People Partners, managers and leaders on ER best practices, investigations, performance management and policy application; facilitate quarterly simulation training using real Checkout case patterns.
- Policy Ownership & Expansion – audit and benchmark existing ER policies, simplify and clarify where possible, draft and implement updated and new policies, and build a globally consistent yet locally adaptable policy architecture.
- Process Redesign (Including AI Integration) – assess and strengthen case management practices, embed AI into workflows (case intake, document drafting, triage tools, risk detection, theme identification), and define governance, controls and safe‑use practices for AI‑supported tools in partnership with Legal, Tech and Compliance.
- Advisory & Escalation Support – act as a strategic advisor for complex and sensitive cases, provide high‑quality support for high‑risk or high‑complexity cases, drive consistency and fairness through case reviews and calibration, and serve as the primary escalation point for ER appeals and critical decision reviews.
- Risk Management & Culture – use ER data, insights and trends to identify behavioural themes, systemic risks and proactive intervention opportunities; partner with People, Legal and business leaders to design interventions that strengthen trust, fairness, accountability and performance discipline.
Qualifications
- Minimum ~6 years of experience in a dedicated ER role (e.g. ER Manager or ER CoE) with proven design and implementation of ER frameworks, policies and tooling.
- Experience operating in a global business with employees across multiple regions.
- Strong investigative skills and a deep understanding of employment law across multiple regions.
- Proven ability to build policy, processes and training from scratch or in a rapidly evolving environment.
- Experience integrating AI tools or technology into HR/ER processes (or a strong appetite to develop this skill).
- Excellent communication, coaching and influencing skills; high integrity, sound judgment, discretion and a balanced, pragmatic approach.
Benefits & Working Model
Hybrid working model with flexibility – three days per week in the office to support collaboration and connection.
Global Employee Relations Lead (12 month FTC) in London employer: 0003 Checkout Ltd
Checkout.com is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With a hybrid working model that promotes flexibility and collaboration, employees benefit from structured training programmes and the opportunity to shape global Employee Relations strategies. Join us to be part of a forward-thinking team that values trust, fairness, and accountability in a rapidly evolving digital payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Global Employee Relations Lead (12 month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Global Employee Relations Lead (12 month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Global Employee Relations Lead. Highlight your experience in designing ER frameworks and policies, and don’t forget to mention any global business exposure you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how you can elevate our global ER approach. Be sure to mention specific examples from your past that demonstrate your expertise and fit for the role.
Showcase Your Investigative Skills:Since this role requires strong investigative skills, make sure to include examples of how you've successfully handled complex or sensitive cases in the past. We love seeing how you've navigated tricky situations and what outcomes you achieved!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Checkout.com!
How to prepare for a job interview at 0003 Checkout Ltd
✨Know Your ER Frameworks
Before the interview, brush up on your knowledge of Employee Relations frameworks and policies. Be ready to discuss how you've designed or implemented these in previous roles, especially in a global context. This will show that you understand the complexities involved and can bring valuable insights to the table.
✨Showcase Your Training Skills
Since the role involves developing and delivering training, prepare examples of how you've successfully trained others in ER best practices. Think about specific training sessions you've led and the impact they had on your team or organisation. This will demonstrate your capability to uplift others' skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in complex ER situations. Prepare by thinking through past cases you've handled, focusing on your decision-making process and the outcomes. This will help you articulate your approach clearly and confidently.
✨Understand AI Integration in ER
Given the emphasis on AI integration in the job description, be prepared to discuss any experience you have with technology in HR processes. If you haven't worked directly with AI tools, express your enthusiasm for learning and how you envision using technology to enhance ER capabilities.
