At a Glance
- Tasks: Design and elevate global employee relations strategies and tools for a leading tech company.
- Company: Checkout.com, a global leader in digital payments with a collaborative culture.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a forward-thinking team and help integrate AI into HR processes.
- Why this job: Make a real impact by shaping employee relations in a dynamic, global environment.
- Qualifications: 6+ years in employee relations with strong policy design and implementation skills.
The predicted salary is between 80000 - 100000 £ per year.
Company Overview
Checkout.com – a global network powering billions of transactions every year, delivering seamless digital payments for companies such as eBay, ASOS, Klarna, Uber Eats and Sony.
Role Overview
We’re looking for an experienced Employee Relations Manager to design and elevate our global ER approach. This is not a full‑time case‑handling role; instead you will build the systems, tools, policies and capabilities that enable our People teams and managers to confidently handle ER matters at scale, while acting as a backup subject‑matter expert for complex or sensitive cases when required.
Key Responsibilities
- Build & Enhance Employee Relations Capability – develop a clear ER strategy and operating model aligned with our business structure, risk appetite and future scale, and create modern, user‑friendly playbooks, frameworks and toolkits for People Partners and managers.
- Training & Capability Uplift – develop and deliver structured training for People Partners, managers and leaders on ER best practices, investigations, performance management and policy application; facilitate quarterly simulation training using real Checkout case patterns.
- Policy Ownership & Expansion – audit and benchmark existing ER policies, simplify and clarify where possible, draft and implement updated and new policies, and build a globally consistent yet locally adaptable policy architecture.
- Process Redesign (Including AI Integration) – assess and strengthen case management practices, embed AI into workflows (case intake, document drafting, triage tools, risk detection, theme identification), and define governance, controls and safe‑use practices for AI‑supported tools in partnership with Legal, Tech and Compliance.
- Advisory & Escalation Support – act as a strategic advisor for complex and sensitive cases, provide high‑quality support for high‑risk or high‑complexity cases, drive consistency and fairness through case reviews and calibration, and serve as the primary escalation point for ER appeals and critical decision reviews.
- Risk Management & Culture – use ER data, insights and trends to identify behavioural themes, systemic risks and proactive intervention opportunities; partner with People, Legal and business leaders to design interventions that strengthen trust, fairness, accountability and performance discipline.
Qualifications
- Minimum ~6 years of experience in a dedicated ER role (e.g. ER Manager or ER CoE) with proven design and implementation of ER frameworks, policies and tooling.
- Experience operating in a global business with employees across multiple regions.
- Strong investigative skills and a deep understanding of employment law across multiple regions.
- Proven ability to build policy, processes and training from scratch or in a rapidly evolving environment.
- Experience integrating AI tools or technology into HR/ER processes (or a strong appetite to develop this skill).
- Excellent communication, coaching and influencing skills; high integrity, sound judgment, discretion and a balanced, pragmatic approach.
Benefits & Working Model
Hybrid working model with flexibility – three days per week in the office to support collaboration and connection.
Global Employee Relations Lead (12 month FTC) employer: 0003 Checkout Ltd
Checkout.com is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their roles. With a strong focus on professional development, the company offers structured training and growth opportunities, particularly in the innovative field of Employee Relations. Located in a vibrant environment, Checkout.com promotes a hybrid working model that balances collaboration with flexibility, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Global Employee Relations Lead (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Checkout.com on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by diving deep into Checkout.com's culture and values. Show us that you understand our mission and how your experience aligns with our goals. Tailor your answers to reflect our needs!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more proactive you are, the better your chances of landing that dream role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Global Employee Relations Lead (12 month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Global Employee Relations Lead. Highlight your experience in designing ER frameworks and policies, and don’t forget to showcase any relevant training or coaching skills you've developed over the years.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how your background aligns with our mission at Checkout.com. Be sure to mention any experience you have with AI integration in HR processes.
Showcase Your Global Experience:Since this role operates on a global scale, make sure to highlight any international experience you have. Discuss how you've navigated different employment laws and cultures, and how that can benefit our diverse team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at 0003 Checkout Ltd
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge, especially around frameworks and policies. Be ready to discuss how you've designed or implemented ER strategies in the past, as this role is all about building systems that empower others.
✨Showcase Your Global Experience
Since this role operates in a global context, highlight any experience you have working with diverse teams across different regions. Share specific examples of how you've navigated cultural differences or legal nuances in your previous roles.
✨Be Ready for Scenario Questions
Prepare for situational questions that may ask how you'd handle complex or sensitive cases. Think through your approach to decision-making and how you would ensure consistency and fairness in your responses.
✨Demonstrate Your Tech Savvy
With AI integration being a key part of this role, be prepared to discuss any experience you have with technology in HR processes. If you haven't worked with AI tools yet, show your enthusiasm for learning and adapting to new technologies.
