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- Tasks: Verify documents, archive files, and support business lines with accuracy and attention to detail.
- Company: Join Citi, a leading global bank with a commitment to innovation and excellence.
- Benefits: Enjoy competitive salary, health coverage, 401(k), and generous paid time off.
- Why this job: Kickstart your career in a dynamic environment while making a real impact.
- Qualifications: High school diploma, strong communication skills, and ability to multitask.
- Other info: Great opportunity for growth and development in the operations field.
The predicted salary is between 28000 - 34000 £ per year.
The Doc Support Specialist 2 performs basic assignments under direct supervision. This role may service a range of products/services and requires attention to detail and task accuracy. The specialist exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Basic written, verbal, and listening skills are required, along with basic knowledge of the organization.
Responsibilities:
- Verify receipt of all documents received and check for accuracy and completeness.
- Record duties include archiving/storage, retrieval, and reconciling documents as received.
- Imaging duties include setup, document preparation, and scanning documents into the database, returning electronic files to appropriate business lines.
- Resolve moderately complex issues and escalate as required.
- Support one or two business lines in a single system or multiple portfolios (records retention).
- Prepare documents for review, follow up with clients, and modify contracts within established procedures while meeting quality standards.
- Monitor daily work lists and queues to process work within set time constraints.
- Produce simple loan/trade documents upon request.
- Interact with legal institutions and dealers/customers to complete work requirements.
- Sort and prep incoming documents to be imaged.
- Process information - compile, code, categorize, calculate, and verify information or data.
- Provide administrative support - photocopying, sorting, and distributing mail.
- Assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
Qualifications:
- Must be able to lift 50 to 70 pounds consistently.
- Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
- Intermediate computer, math, and data skills.
- Ability to follow established procedures to complete moderately complex assignments.
- Consistently demonstrates clear and concise verbal and written communication skills involving interactions with internal and external customers.
- Maintains organizational skills - proven ability to multi-task, prioritise work, and pay attention to detail.
Education:
- High School diploma or equivalent.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Document Support Specialist in London employer: 00002 Citibank, N.A.
Contact Detail:
00002 Citibank, N.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Document Support Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Document Support Specialist role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Attention to Detail: Since this role requires a keen eye for accuracy, be sure to proofread your application. A few typos can make a big difference, so double-check everything before hitting send!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so avoid jargon and get straight to the point about your qualifications and why you want to join us.
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at 00002 Citibank, N.A.
✨Know Your Documents
Before the interview, brush up on the types of documents you might be handling as a Document Support Specialist. Familiarise yourself with common procedures for verifying accuracy and completeness, as well as archiving and retrieval processes. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Show Off Your Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a document or ensuring all files were correctly archived, these anecdotes will demonstrate your ability to maintain high standards in your work.
✨Practice Your Communication Skills
Since the role involves interacting with clients and colleagues, practice clear and concise verbal and written communication. You might want to prepare a few scenarios where you had to explain complex information simply. This will help you convey your ideas effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached moderately complex issues in the past. Think about times when you had to select the best course of action from multiple options. This will showcase your critical thinking skills and your ability to adapt to different situations, which is crucial for this role.
