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- Tasks: Lead a dynamic team of administrators and drive operational excellence in our Manchester office.
- Company: Join RBC, a leading bank committed to innovation and community impact.
- Benefits: Enjoy competitive salary, professional development, and a supportive work culture.
- Why this job: Make a real difference by shaping the future of our administration function.
- Qualifications: Experience in managing teams and driving process improvements is essential.
- Other info: Be part of a collaborative, high-performing team with growth opportunities.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and forward-thinking Administration Manager to lead and evolve our administration function across the Manchester office. The role will entail:
- Leading and developing a team of approximately 10 administrators
- Driving operational excellence and efficiency
- Embedding structure, accountability, and performance standards
- Integrating AI tools into daily workflows
- Future-proofing the function to support business growth
- Completing high level administration tasks, supporting the most senior members of the team
You will act as the operational backbone of the office — ensuring the administration function is high-performing, scalable, and aligned to business strategy.
What will you do?
Leadership & Team Management
- Lead, manage and develop a team of c.10 administrators
- Set clear direction, objectives and performance standards
- Conduct meaningful performance reviews and development planning
- Foster a culture of accountability, collaboration and continuous improvement
- Act as a role model for RBC Brewin Dolphin values
Operational Oversight & Efficiency
- Oversee all day-to-day administrative operations across the office
- Design and implement efficient workflows and task management structures
- Improve time management, workload allocation and service delivery standards
- Monitor KPIs and productivity metrics across the team
- Identify and eliminate inefficiencies or duplication of effort
Strategic & Future-Focused Development
- Build a scalable administrative structure that supports business growth
- Work alongside our office manager to lead change initiatives and operational transformation projects
- Embed best practice processes and documentation standards
- Ensure operational resilience and succession planning
AI & Digital Enablement
- Champion the use of AI tools, including RBC Assist
- Identify opportunities to automate or streamline administrative tasks
- Train and support team members in adopting new technologies
- Ensure digital tools are used effectively, responsibly and compliantly
Risk, Compliance & Governance
- Ensure adherence to Conduct Risk standards and FCA requirements
- Maintain high standards of accuracy, documentation and client record management
- Oversee processing of client documentation, payments, transfers and account administration
- Ensure policies, regulatory codes of conduct and internal procedures are consistently applied
What do you need to succeed?
- Significant experience managing administrative or business support teams
- Proven operational management experience
- Experience leading change and process improvement initiatives
- Strong leadership presence with the ability to influence at all levels
- Highly organised with a strategic mindset
- Commercially aware and solutions-focused
- Data-driven approach to performance management
- Excellent communication skills – written and verbal
- Confident decision-maker with sound judgement
- Strong attention to detail and high personal standards
- Advanced MS Office capability
Nice-to-have
- Understanding of FCA regulatory environment
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Administration Manager in Manchester employer: 0000050471 RBC Europe Limited
Contact Detail:
0000050471 RBC Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. Remember, it’s all about showing them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Administration Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Manager role. Highlight your experience in managing teams and driving operational excellence, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've led teams in the past. Share specific examples of how you've set clear objectives and fostered a culture of accountability and collaboration within your team.
Emphasise Your Strategic Mindset: Demonstrate your ability to think strategically by discussing any initiatives you've led that improved processes or integrated new technologies. This will show us you're ready to future-proof our administration function.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at 0000050471 RBC Europe Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Administration Manager. Familiarise yourself with the key responsibilities like team leadership, operational efficiency, and AI integration. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Discuss specific instances where you set clear objectives, conducted performance reviews, or fostered a culture of accountability. This will demonstrate your capability to lead a team effectively.
✨Be Data-Driven
Since the role requires a data-driven approach to performance management, come prepared with metrics or KPIs from your previous roles. Share how you used data to improve processes or drive efficiency, as this will resonate well with their focus on operational excellence.
✨Embrace Change and Innovation
Talk about your experience with change initiatives and process improvements. Highlight any experience you have with integrating new technologies or AI tools into workflows. This shows that you're not just a manager but a forward-thinking leader who can future-proof their administration function.