At a Glance
- Tasks: Assist customers with queries and ensure smooth operations in a dynamic team.
- Company: Join RBC, a leading bank committed to community and employee growth.
- Benefits: Enjoy competitive salary, flexible remote work, and professional development opportunities.
- Other info: Be part of a diverse team that values respect, belonging, and opportunity.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Customer service experience in financial services and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
We have an exciting opportunity to join our Edinburgh team as a Customer Service Advisor on a permanent basis. This role assists with the day-to-day administration for the Digital Channels Customer Service Team and provides support to senior colleagues and the team leader, dealing with various tasks to ensure the smooth running of the team and enhance the end customers' experience.
RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.
What will you do?
- Handle incoming calls and mail from new and existing customers and resolve queries.
- Communicate with both internal and external customers.
- Input and maintain client data with accuracy onto our systems.
- Handle all aspects of a customer’s journey from account opening to closure or transfer of account.
- Monitor and track internal customer transfers between services.
- Monitor transfers of assets/cash from other institutions.
- Process cash transactions on behalf of customers.
- Prepare and process all new client documentation and amendments.
- General record keeping and electronic filing.
- Set up and maintain online access for all Brewin Dolphin digital portals.
- Assist and resolve customers' queries with online access.
What do you need to succeed?
- Must-have: Customer service experience within financial services.
- Confident using Microsoft Office (Word, Excel, Outlook and Teams) as well as the ability to adapt to new systems.
- Clear and concise communication skills – oral and written.
- Nice-to-have: Willingness to work to obtain qualifications relevant to the role.
What is in it for you?
- We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
- We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Customer Service Advisor employer: 0000050471 RBC Europe Limited
At RBC Wealth Management Europe, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work culture that empowers our Wealth Managers to thrive. Located in the picturesque South West England, our team enjoys a comprehensive Total Rewards Program, ongoing professional development opportunities, and the chance to make a meaningful impact on clients' financial futures. Join us to be part of a forward-thinking environment where your expertise is valued and your growth is supported.
Contact Details:
0000050471 RBC Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 0000050471 RBC Europe Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 0000050471 RBC Europe Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 0000050471 RBC Europe Limited:Your cover letter is your chance to shine! Tell us why you want to work at 0000050471 RBC Europe Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 0000050471 RBC Europe Limited!
How to prepare for a job interview at 0000050471 RBC Europe Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
