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- Tasks: Support the Client Complaints Team by managing complaints and preparing reports.
- Company: Join RBC, a leading financial services provider committed to community and client success.
- Benefits: Enjoy flexible working options, coaching support, and opportunities to make a real impact.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a difference.
- Qualifications: Prior admin experience in complaints or financial services; strong attention to detail required.
- Other info: Work in a progressive environment with a focus on inclusion and professional development.
The predicted salary is between 28800 - 43200 £ per year.
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Job Description
What is the opportunity? We have an exciting opportunity to join our office in London to support our Client Complaints Team. This role will involve recording, triaging, and supporting the end-to-end complaints management process. You will provide procedural guidance, prepare reports, management information, database management, and ensure that regulatory and internal deadlines are met.
What will you do?
- Support the end-to-end complaints management process.
- Oversee the 3-day complaint process.
- Mailbox and database management.
- Support the production of management information and reports.
- Undertake and review detriment calculations.
What do you need to succeed?
Must-have
- Prior industry experience in an Administrator role within a complaint function or financial services.
- Excellent administration, planning, and organisational skills.
- Strong attention to detail.
- Good understanding of Microsoft Office products (intermediate Excel level).
- Understanding of regulatory complaints process.
Nice-to-have
- Experience within Wealth Management.
What is in it for you?
We thrive on the challenge to be our best — progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency résumés. Please do not forward résumés to our employees or any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement and does not pay fees related to unsolicited résumés. Please contact the Recruitment function for additional details.
Job Skills
Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation
Additional Job Details
Address: 12 SMITHFIELD STREET, LONDON
City: London
Country: United Kingdom
Work hours/week: 35
Employment Type: Full time
Platform: WEALTH MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-05-02
Application Deadline: 2025-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace with diverse perspectives is core to our continued growth. We strive to create a workplace where employees feel supported, collaborate effectively, drive innovation, and grow professionally. We are committed to policies and programs that foster respect, belonging, and opportunity for all.
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Client Complaints Team Support employer: 0000050471 RBC Europe Limited
Contact Detail:
0000050471 RBC Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Complaints Team Support
✨Tip Number 1
Familiarise yourself with the complaints management process in financial services. Understanding the regulatory framework and common issues faced can give you an edge during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially if you’re at an intermediate level. Being able to demonstrate your ability to manage data effectively and create reports will be crucial in this role, so consider taking a quick online course or tutorial.
✨Tip Number 3
Network with professionals in the wealth management sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for situational interview questions related to complaint handling. Think of examples from your past experience where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills and attention to detail.
We think you need these skills to ace Client Complaints Team Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as administration, attention to detail, and knowledge of the complaints process that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in administration and complaints management. Use specific examples from your past roles that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience with the job requirements. Mention your understanding of regulatory processes and how your previous roles have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free of typos to make a strong impression.
How to prepare for a job interview at 0000050471 RBC Europe Limited
✨Showcase Your Administration Skills
Since the role requires excellent administration, planning, and organisational skills, be prepared to discuss your previous experiences. Highlight specific examples where you successfully managed complaints or administrative tasks, demonstrating your ability to handle similar responsibilities.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, mention instances where your meticulous nature helped prevent errors or improved processes. You could also prepare to discuss how you ensure accuracy in your work, especially when dealing with reports and databases.
✨Familiarise Yourself with Regulatory Processes
Understanding the regulatory complaints process is a must-have for this role. Brush up on relevant regulations and be ready to explain how you have navigated these in past roles. This will show your potential employer that you are knowledgeable and prepared for the challenges of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in a complaints management context. Think about how you would handle various complaint situations, including prioritising tasks and managing client expectations. Practising these scenarios can help you articulate your thought process clearly during the interview.
