Business Insights Associate

We have an exciting opportunity for a Business Insights Associate to join either our Edinburgh or London CAO team! This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes. As a Business Insights Associate you will be part of the Business Insights team that plays a key role in shaping strategy, governance and customer‑focused decision‑making.

Collaborating with cross functional teams to provide data and business analytics and insights to help support key business decisions and promote operating model efficiency. The role holder will work closely with each pillar of the CAO Channel, who are responsible for operational support and delivery of sales initiatives which underpin the group’s strategic objectives, the Distribution channel and wider Business Management team.

What will you do?

• Data Collection and Cleansing: Partner with the Data Office to collate, clean and consolidate large data sets to produce meaningful insights and support stakeholders in making data‑driven decisions by providing actionable recommendations.
• Interpretation & Insights: Use statistical methods, and analytical tools to interpret data sets, identify trends, and provide actionable insights.
• Reporting / Presenting: Develop and present reports, dashboards, and visualizations using BI tools to communicate findings to stakeholders. Maintain and innovate existing reports and dashboards.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to measure the success of the business and identify areas for improvement. Ability to review & analyse high volumes of data quickly and efficiently, perform anomaly detections in large data sets, investigating and identifying the cause and recommending corrective actions.
• Collaboration: Regular engagement/stakeholder management across the wider BD network and business partners / teams, such as IT, Change, Finance, Marketing, Business Management, Operations, ensuring engagement with SME’s from across the business at both junior and senior levels, with the ability to distil key messages in to and from, these relationships. You will be expected to create data visualisations and support with ongoing compilation of platform data. Work in partnership with all business functions to deliver insights consisting of; Defining & monitoring, generating actionable insights and supporting deployment of business / customer centric strategies.

What do you need to succeed?

• Must-have: Proven track record of analysing large datasets to derive meaningful insights and present them in a clear and concise manner. Strong analytical and problem‑solving capabilities with a passion for data, data tools and data skills. Comfortable challenging assumptions and providing insight based recommendations. A positive, flexible, can‑do attitude with natural curiosity and keenness for continuous learning. Ability to clearly communicate complex data insights to non‑technical stakeholders. Confident, approachable and willing to build strong relationships.
• Nice-to-have: Experience working in a business undergoing significant change is highly favourable. An understanding on the financial services industry, including regulatory or customer‑outcome frameworks with knowledge of customer behaviour, journeys and how customers interact with products / services. Strong skills in SQL, Excel and Python or any other data analysis tools with exposure of working with large datasets.

What is in it for you?

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.