Claims Administrator in London

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance.

You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK.

Your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment.

Your Responsibilities

• Partner & Operational Administration: Support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. Help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes.
• Claims & Complaints Administration: Manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. Support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties.
• Data, Reporting & Team Support: Prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. Contribute to cross-functional projects and provide support to the wider UK team whenever needed.
• Office & Payment Administration: Maintain the ELTO database, manage incoming office post and redirect it to the appropriate partners, input invoices into payment systems, and handle call forwarding from Regus with the necessary follow-up by phone or email.
• External Partner Support: Provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters.

What You Bring

• Experience in UK claims processes and procedures.
• Experience within an insurance company, TPA, or another fast-paced insurance-related environment.
• Demonstrated experience in claims administration, insurance administration, or a similarly dynamic administrative role.
• Good command of standard computer tools, with some exposure to or interest in AI-enabled tools.
• An understanding of, or willingness to learn about, insurance regulation and compliance standards.
• Excellent communication and organisational skills.
• A strong problem-solving mindset, with the ability to identify issues and contribute to practical solutions.

Who You Are

• Full of positive energy, agile, and a strong team player.
• Solution-oriented, with the confidence to challenge when needed.
• Curious, capable, and eager to learn.
• Comfortable working collaboratively in an international and diverse organisation.
• Self-aware and open to feedback, with a desire to keep developing.
• Resilient, proactive, and able to work with drive and ownership.
• Structured yet flexible, with sound judgement and the ability to prioritise under pressure.
• Committed to the highest ethical standards in all interactions and decisions.
• Accountable, with a strong sense of ownership and responsibility.
• Able to balance operational efficiency, risk awareness, and business needs in a thoughtful way.
• Able to come to our London office 2-3 days a week.

AI & Digital Mindset

At Wakam, we believe technology helps us work smarter and deliver better service. In this role, you will be encouraged to use digital tools and modern ways of working to improve efficiency, organisation, and responsiveness. You do not need to be an AI expert, but you should be comfortable with digital tools and interested in how automation and AI can support administrative tasks, reporting, communication, and process improvement.

Why Join Wakam?

• Being part of a leading European insurtech in a fast-evolving market.
• Working in a highly collaborative environment with both internal teams and external partners.
• Gaining strong exposure to claims operations, complaints handling, partner administration, and insurance governance.
• Contributing to a business that combines operational excellence, innovation, and regulatory discipline.
• Growing in a company that values ownership, learning, and impact.

Hiring Process

Our hiring process is designed to be selective, transparent, and respectful of your time:

• Interview with our Talent Acquisition Expert.
• Technical and Team Fit Interview with our Advance Claims Technician.
• Manager interview with our Chief Claims Officer UK.
• HR Interview with our UK Head of People and our Chief Claims Officer UK, in our London office.

If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!

What Makes Us Unique:

• True remote work flexibility with our Wakam From Anywhere (WFA) program.
• Flat hierarchical system promoting direct impact and autonomy.
• Monthly Free.day: dedicated time for personal growth and skills development.
• Lunch voucher with Swile card.
• A meaningful company: we became a Mission-driven company in March 2021.
• Work alongside passionate experts who will share their knowledge and help you develop and grow in your career.

At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do:

• Communication & Knowledge Management: Foster transparent collaboration across our flat organizational structure.
• Curiosity: Embrace our monthly Free.day for learning and skills sponsorship.
• Continuous Improvement: Take initiative to transform the insurance industry.
• Outcome Oriented: Focus on impact rather than hierarchy.

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.