1.27年1月-27年12月毕业生
2.具备扎实的电子、IT或网络知识，有系统调试经验。
3.有LED显示屏控制、视频处理或Pro-AV系统经验者优先。
4.熟练的软件操作和设备配置。
About NovaStar
NovaStar was founded in 2008 and is a global leading LED display solution provider. There are more than 3,000+ employees, and serve over 4,000 clients around the world, with 5 subsidiary company offices and 5 main product lines.
About the Role
This role is designed for candidates beginning a career in technical support. You will receive structured product training, work alongside experienced engineers, and gradually take ownership of customer cases and field activities as you demonstrate readiness. Prior full-time industry experience is not required.
Key Responsibilities
•Provide first-line remote and on-site technical support by following established troubleshooting and escalation procedures.
•Assist with the setup, configuration, commissioning, functional testing, and basic troubleshooting of NovaStar products and related LED display systems.
•Record issue details, system conditions, troubleshooting steps, test results, and next actions in the designated support system.
•Prepare and update user guides, software operation instructions, FAQs, technical notes, and troubleshooting materials.
•Support product demonstrations, customer and partner training, product testing, field projects, and industry events alongside experienced team members.
•Collect recurring issues and customer feedback and communicate relevant findings to Product, R&D, Quality, Sales, and Support teams.
•Complete assigned product and technical training and progressively handle more complex products, cases, and field activities based on demonstrated readiness.
1.27年1月-27年12月毕业生
2.具备扎实的电子、IT或网络知识，有系统调试经验。
3.有LED显示屏控制、视频处理或Pro-AV系统经验者优先。
4.熟练的软件操作和设备配置。
5.能够偶尔移动重达140-180磅的设备，无论是否有合理的调节。
Minimum Requirements
•Bachelor's degree in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related field, or equivalent practical technical training. Candidates completing a degree may apply if they graduated after January 2027.
•Foundational knowledge of electronics, computer systems, computer hardware and software, Windows, TCP/IP, and basic networking.
•Strong passion for hands-on technology, customer problem-solving, and developing expertise in LED display control, video processing, and professional AV.
•Evidence of technical curiosity and structured problem-solving through coursework, laboratories, academic or personal projects, technical competitions, internships, vocational training, military experience, or comparable activities.
•Clear written and verbal English communication, with a willingness to ask questions, document work carefully, apply feedback, and collaborate with others.
Preferred Skills and Experience
•Exposure to LED display systems, video processing, Pro-AV, broadcast, live events, rental and staging, or digital signage through coursework, projects, employment, or extracurricular activities.
•Hands-on experience configuring software or devices, connecting equipment, testing systems, or identifying hardware, software, and network-related issues.
•Customer service, peer tutoring, laboratory assistance, technical presentation, demonstration, or other experience explaining information clearly.
•Familiarity with ticketing systems, case-management tools, knowledge bases, or technical documentation practices.
•Relevant technical training or certification, such as NovaStar NCE or AVIXA CTS; certification is not required at the time of application.
•Professional working proficiency in Mandarin for regular coordination with Mandarin-speaking engineering teams.
Work Environment and Travel
•Work may occur in an office, laboratory, customer facility, warehouse, event venue, or other field environment.
•Occasional evening or weekend work may be required for scheduled projects, training, or industry events.
•Ability to occasionally move equipment weighing up to140-180 LBS pounds, with or without reasonable accommodation.
•A valid driver's license and ability to meet company-insurability requirements when driving is an essential job duty.
