At a Glance
- Tasks: Manage global customer relationships and drive their success with innovative digital marketing solutions.
- Company: Join Smartly, a leading AI-powered advertising technology company transforming ad experiences.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Work in a diverse team and contribute to an inclusive culture.
- Why this job: Be at the forefront of digital marketing and make a real impact on global brands.
- Qualifications: 3-5+ years in digital marketing, fluent in French, and strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly.
Note: This role requires professional fluency in French (written and spoken) as you will support French-speaking customers.
As a Customer Success Manager at Smartly you will:
- Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta.
- Build trust-based relationships with day-to-day and senior client and partner stakeholders.
- Guide Smartly adoption to improve client stickiness, efficiency, and performance.
- Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans.
- Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths.
- Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively.
- Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product.
- Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations.
- Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track.
- Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery.
- Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement.
- Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems.
- Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed).
We are looking for you if you:
- Have 3–5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role.
- Have experience managing a portfolio of accounts and driving measurable customer outcomes.
- Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.).
- Are comfortable addressing technical challenges and partnering with technical teams when needed.
- Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
- Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms).
- Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders.
- Are a proactive problem-solver with a growth mindset and positive attitude.
- Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like).
- Fluent in French (written and spoken).
- Are able and willing to travel for meetings, conferences and industry events.
Smartly is committed to being the best place to work for growth-minded individuals to thrive.
Customer Success Manager (French Speaking) in London employer: 職位申請
Smartly is an exceptional employer for growth-minded individuals, offering a dynamic work culture that fosters collaboration and innovation in the fast-paced online marketing industry. With opportunities for professional development, a commitment to diversity and inclusion, and the chance to work with leading global brands from our vibrant Amsterdam office, employees can thrive while making a meaningful impact on customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartly on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Smartly’s products and recent news in the digital marketing space. Show us you’re not just another candidate but someone who’s genuinely excited about what we do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your successes in managing accounts and driving customer satisfaction – we want to hear your story!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to your interviewers. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital marketing and how it aligns with what we do at Smartly. Show us why you're the perfect fit!
Showcase Your Communication Skills:Since you'll be dealing with clients, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don't shy away from showcasing any relevant experiences where you’ve successfully communicated complex ideas.
Highlight Your Problem-Solving Abilities:We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your growth mindset and positive attitude shining through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Smartly team!
How to prepare for a job interview at 職位申請
✨Know Your Digital Marketing Stuff
Make sure you brush up on your knowledge of digital marketing, especially around paid social and Google. Be ready to discuss your experience with platforms like DV360, TikTok, YouTube, and Meta, as well as how you've driven measurable outcomes for clients in the past.
✨Showcase Your Consultative Skills
Prepare examples that highlight your ability to act as a consultative partner. Think about times when you've translated complex customer goals into actionable plans or provided industry insights that helped clients succeed. This will show your potential employer that you can build trust-based relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to problem-solving and your ability to work cross-functionally with technical teams to resolve issues. This is key for a Customer Success Manager.
✨Practice Your French
Since this role requires fluency in French, make sure you're comfortable speaking and writing in the language. Consider practicing common interview questions in French to ensure you can communicate effectively with French-speaking clients during the interview.
