At a Glance
- Tasks: Lead and coach Tier 1 & 2 teams while providing technical escalation support.
- Company: Join 日本アバカス株式会社, a forward-thinking company in Edinburgh.
- Benefits: Enjoy generous annual leave, gym discounts, and private medical insurance.
- Other info: Great opportunity for career growth and development.
- Why this job: Enhance service delivery and make a real impact in a dynamic environment.
- Qualifications: Strong IT Infrastructure experience and excellent customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
日本アバカス株式会社 is seeking an Enterprise Service Desk Team Lead in the City of Edinburgh.
In this role, you'll provide technical escalation support and coaching to Tier 1 & 2 teams, ensuring efficient progression of requests and incidents in line with SLA.
Ideal candidates will have strong IT Infrastructure experiences such as Microsoft Windows and Service Now, alongside excellent customer service skills.
Benefits include generous annual leave, gym discounts, and private medical insurance.
Join us and play a key role in enhancing our service delivery!
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We think you need these skills to ace Senior Enterprise Service Desk Lead—Escalations & Coaching
Technical Escalation Support
Coaching Skills
IT Infrastructure Experience
Microsoft Windows
ServiceNow
Customer Service Skills
Incident Management
