Performance Insight Analyst in Worthing

Location: Durrington, Worthing (Hybrid)

Contract Type: Permanent

Hours: 37

Salary: From £29,700 based on skills and experience

About the role: The Performance Insight Analyst transforms operational and performance data into actionable intelligence that enables leaders to make informed decisions, improve outcomes, identify risks, and deliver organisational objectives.

What you will be responsible for:

• You will be accountable for the support in the overview and alignment of our operational performance in networks including its year-on-year improvement in line with our upcoming AMP8 objectives.
• You will need to align with internal data teams as well as the different regional capabilities and front-line staff in the creation of a standardized view of performance across Leakage, Interruptions to Supply, CMEX and CRI.
• To work within a team to develop strategies and methods to learn from failure, working with our frontline staff; implementing policies and procedures for the net benefit of the organization.
• Familiarize, own and adopt business systems to enable analysis and delivery of learning outcomes.
• Understand in depth our Outcome Delivery Incentive (ODI) deliverables.
• Work through the organisation, from senior management to front line staff.
• Alongside the function, take part in the implementation of lean practices to deliver efficiency.
• Quantify and dynamically assess organisational workflow.
• Effectively scope and seek opportunities to improve performance of the WN&C through data interpretation and key metrics deliverance.
• Attend Performance Hubs and support Operational Teams in the implantation of improvement.

What you’ll bring to the role:

• Strong problem‑solving skills and the ability to identify root causes and recommend effective solutions.
• Excellent communication and interpersonal skills to collaborate with cross‑functional teams, especially front‑line staff, present findings, and drive improvement.
• Good reporting capabilities, learning internal systems and mastering effective and efficient data production for a wide audience.
• A sound working knowledge of ODIs and their impact financially.
• Good leadership experience in reducing the consequence of interruptions to supply.
• A good operational water network understanding.
• Ability to work within a team or completing solo taskings/projects.
• Strong Power BI skills with the ability to create, amend and manage performance dashboard as well as ability to present data in new ways.

Experience & Capabilities:

• Proven investigative and analytical skills, to enable delivery of performance improvements.
• Strong IT skills including Power BI and MS Excel.
• Self-starter with ability to manage own workload.
• Strong communication skills, both oral and written.
• Coaching and facilitation skills.
• Able to engage, influence and connect with others.
• Confidence to provide constructive feedback.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

Our Commitment to Diversity: We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.