At a Glance
- Tasks: Lead exciting projects to enhance customer care and experience at ASOS.
- Company: Join ASOS, a leading fashion retailer with a focus on customer-centric innovation.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of paid leave plus a bonus day!
- Other info: Dynamic work environment with opportunities for personal growth and a culture of diversity and inclusion.
- Why this job: Make a real impact in transforming customer experiences while developing your project management skills.
- Qualifications: PMP certification or equivalent, strong communication, and project management software skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are currently looking for a Customer Care & Experience Project Manager to drive the delivery of key transformation workstreams and to continue to build an even more customer‑centric business. They will add value through supporting the delivery of key initiatives aligned to our Customer Care 3‑year plan and wider business strategy. ASOS Customer Care has ambitions to become industry leading in their customer experience and we are looking for a customer‑centric project manager to help get us there.
As Project Manager, the role will ensure that key project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards. They’ll be confident in identifying and articulating risks clearly, escalating where appropriate and mobilising recovery plans to mitigate future issues. The role requires stakeholder management across multiple teams with varying levels of seniority, ensuring alignment, clarity and pace throughout the project lifecycle. They will support both operational and product functions within our Customer Care Product Team, applying best practices and project management methodologies on a daily basis to successfully deliver a range of projects and initiatives. This role blends structure and adaptability to ensure projects land successfully and contribute to a best in class customer experience.
The Details
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation
- Lead cross‑functional teams, motivating and guiding them to achieve project objectives
- Manage project budgets, track expenses, and optimise resource utilisation
- Identify and mitigate potential risks that may impact project success
- Facilitate effective communication between stakeholders, team members, and clients
- Monitor project progress, provide regular status updates, and implement corrective actions when necessary
- Conduct post‑project evaluations to identify areas for improvement and apply lessons learned to future projects
- Ensure compliance with company policies, industry standards, and regulatory requirements
- Foster a culture of innovation and continuous improvement within the project team
- Supporting our culture by championing Diversity, Equity & Inclusion strategies
Qualifications About you
- Project Management Professional (PMP) certification or equivalent
- Proficiency in project management methodologies such as Agile, Scrum, and Waterfall
- Strong skills in using project management software (e.g., Microsoft Project, Jira, Trello)
- Strong Customer/Commercial experience ideally in B2C and familiarity with industry‑specific practices and trends (relevant to our company's sector)
- Demonstrated expertise in risk management and stakeholder management
- Outstanding communication and presentation skills
- Strong problem‑solving and decision‑making abilities
- Ability to lead and motivate cross‑functional teams effectively
- Adaptability and willingness to embrace change in a dynamic work environment
Additional Information
- Employee discount (hello ASOS discount!)
- Employee sample sales
- 25 days paid annual leave + an extra celebration day for a special moment
- Discretionary bonus scheme
- Private medical care scheme
- Flexible benefits allowance – which you can choose to take as extra cash, or use towards other benefits
- Opportunity for personalised learning and in‑the‑moment experiences that enable you to thrive and excel in your role
Project Manager - Customer Care & Experience in Watford employer: 慨正橡扯
ASOS is an exceptional employer that prioritises a customer-centric approach while fostering a dynamic and inclusive work culture. With a strong commitment to employee growth, we offer personalised learning opportunities, flexible benefits, and a generous annual leave policy, ensuring our team members thrive both personally and professionally. Located in a vibrant environment, ASOS provides a unique chance to be part of an industry-leading transformation in customer experience, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - Customer Care & Experience in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just a fit for the role, but also for our team. We love candidates who align with our values!
✨Tip Number 3
Practice your project management skills in mock scenarios. We want to see how you handle challenges and communicate with stakeholders. Get comfortable with articulating risks and solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Project Manager - Customer Care & Experience in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Project Manager role. Highlight your experience in customer care and project management methodologies like Agile or Scrum. We want to see how you can help us become industry leaders!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer-centric projects and how your skills align with our goals. Let us know why you're the perfect fit for our team at ASOS.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've accomplished! Use metrics and examples to demonstrate how you've successfully managed projects and improved customer experiences in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to see what you bring to the table!
How to prepare for a job interview at 慨正橡扯
✨Know Your Project Management Methodologies
Make sure you brush up on Agile, Scrum, and Waterfall methodologies. Be ready to discuss how you've applied these in past projects, as this will show your familiarity with industry practices and your ability to adapt to different project needs.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve managed stakeholders in previous roles. Think of specific examples where you aligned teams and ensured clarity throughout the project lifecycle. This will demonstrate your communication skills and ability to motivate cross-functional teams.
✨Showcase Your Risk Management Skills
Be prepared to talk about how you've identified and mitigated risks in past projects. Have a couple of examples ready that highlight your problem-solving abilities and how you mobilised recovery plans to keep projects on track.
✨Demonstrate Your Customer-Centric Approach
Since the role focuses on enhancing customer experience, think of ways you've contributed to customer-centric initiatives in your previous roles. Share specific outcomes that resulted from your efforts to ensure that the customer is always at the heart of project delivery.
