At a Glance
- Tasks: Support and maintain critical IT systems for the MOD, ensuring smooth operations.
- Company: Join a leading tech team dedicated to supporting the Ministry of Defence.
- Benefits: Competitive salary, career development, and the chance to work on impactful projects.
- Other info: On-site role in Warminster with opportunities for growth and learning.
- Why this job: Be part of a dynamic environment where your skills make a real difference.
- Qualifications: Experience with Microsoft servers, networking, and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Role Summary: The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line. The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites continues to increase.
Location: This role is based on-site in Warminster.
Responsibilities:
- Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
- Configuration and set-up of all new server systems required for the MoD customer
- Firewall administration and overall client network security
- Administration of email server (predominantly MS Exchange) for training
- Maintenance of existing anti-virus systems and including patching to MoD Cert standards
- Administration of primary DNS for high-profile domains
- Proactive problem solving
- Documentation production and review
- Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
- To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant Team member
Please note that these roles require SC clearance and the handling of material covered by ITAR.
Essential Skills:
- SCCM
- 3rd Line Wintel experience - Microsoft Windows Server 2012/2016, Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy
- Environmental Support to Networks
- System roll‑out experience
- McAfee EPO, Veritas, Hyper‑V, VMware
- Good working knowledge of major networking components, network operating systems and basic computer hardware components
- Hands‑on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Daily system checks, servers, backups and firewalls
- Escalation point for incident resolution
- Ability to relate to the MOD customer
- Ability to work as a member of the team and also individually – flexibility
On-site Engineer, Warminster employer: 慨正橡扯
As an On-site Engineer in Warminster, you will join a dynamic team dedicated to supporting the Ministry of Defence's critical IT infrastructure. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With a commitment to excellence and a focus on customer satisfaction, we offer a rewarding environment where your contributions directly impact the success of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Engineer, Warminster
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT and engineering. You never know who might have a lead on that perfect On-site Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We all love a proactive candidate!
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and understanding the specific needs of the MOD environment. Tailor your responses to highlight your experience with Microsoft servers and customer service – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to tackle challenges head-on in the ACII Classroom environment.
We think you need these skills to ace On-site Engineer, Warminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-site Engineer role. Highlight your experience with Microsoft Windows Server, SCCM, and any relevant networking skills. We want to see how your background fits with what we need!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love proactive problem solvers, so share those stories that showcase your ability to resolve complex service issues.
Keep It Professional:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your communication skills shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Active Directory, and SCCM. Be ready to discuss your hands-on experience with these systems and how you've tackled challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved IT issues before. Think about specific incidents where you turned a dissatisfied customer into a happy one, as this role requires a high degree of customer service.
✨Understand the MOD Environment
Familiarise yourself with the Ministry of Defence's operational environment. Knowing their structure and how your role fits into it can give you an edge. It shows you're not just technically savvy but also understand the context of your work.
✨Be Ready for Team Dynamics
This role requires both teamwork and independent work. Prepare to discuss how you've collaborated with others in previous roles and how you handle working solo. Highlight your flexibility and adaptability in different situations.
