At a Glance
- Tasks: Support and maintain IT systems for the MOD, ensuring smooth operations across multiple sites.
- Company: Join a leading tech team dedicated to supporting the Ministry of Defence.
- Benefits: Competitive salary, professional development, and a chance to work on critical projects.
- Other info: On-site role in Warminster with opportunities for career advancement.
- Why this job: Make a real difference in IT support while working with cutting-edge technology.
- Qualifications: Experience with Microsoft servers, networking, and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line. The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites continues to increase.
Location: This role is based on-site in Warminster.
Responsibilities:
- Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
- Configuration and set-up of all new server systems required for the MoD customer
- Firewall administration and overall client network security
- Administration of email server (predominantly MS Exchange) for training
- Maintenance of existing anti-virus systems and including patching to MoD Cert standards
- Administration of primary DNS for high-profile domains
- Proactive problem solving
- Documentation production and review
- Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
- To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant Team member
Please note that these roles require SC clearance and the handling of material covered by ITAR.
Qualifications Essential Skills:
- SCCM 3rd Line Wintel experience - Microsoft Windows Server 2012/2016, Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy
- Environmental Support to Networks
- System roll‑out experience
- McAfee EPO, Veritas, Hyper‑V, VMware
- Good working knowledge of major networking components, network operating systems and basic computer hardware components
- Hands‑on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Daily system checks, servers, backups and firewalls
- Escalation point for incident resolution
- Ability to relate to the MOD customer
- Ability to work as a member of the team and also individually – flexibility
On-site 3rd Line IT Engineer – SC Cleared in Warminster employer: 慨正橡扯
As an On-site 3rd Line IT Engineer at our Warminster location, you will be part of a dynamic team dedicated to supporting the MOD's critical IT infrastructure. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities to enhance your skills across various IT disciplines. With a focus on employee well-being and a commitment to excellence in service delivery, we provide a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land On-site 3rd Line IT Engineer – SC Cleared in Warminster
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT engineering. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and understanding the specific needs of the MOD environment. Be ready to discuss how your experience with SCCM, Windows Server, and networking can benefit their operations.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to ensure your CV lands directly in the right hands.
We think you need these skills to ace On-site 3rd Line IT Engineer – SC Cleared in Warminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows Server, SCCM, and any relevant 3rd line support roles. We want to see how your skills match up with what we're looking for!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing proactive problem solvers who can turn a dissatisfied customer into a happy one!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're the perfect fit for the On-site 3rd Line IT Engineer role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, SCCM, and other essential technologies mentioned in the job description. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved IT issues in previous roles. Think about specific incidents where you turned a dissatisfied customer into a satisfied one, as this will demonstrate your commitment to high-quality service.
✨Understand the MOD Environment
Familiarise yourself with the Ministry of Defence's operational environment and their specific IT needs. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and its responsibilities.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare to discuss how you would handle various IT challenges, such as server roll-outs or network security issues, to showcase your critical thinking and technical skills.
