VP of Investment Implementation & Digital Product

Join the dynamic International Private Bank (IPB) Digital & Data Transformation (DDT) team at J.P. Morgan to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It is an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally.

As an Investment Implementation Product Manager within J.P. Morgan's IPB DDT team, you will play a key role in leading the efforts to re-imagine the trading experience, ensuring an integrated end-to-end journey. Through partnership with the business, advisors, senior leaders, designers, and technologists, the Product Manager will shape the digital product strategy and align priorities to ensure we’re solving our users' biggest problems.

Job Responsibilities

• Understand client and advisor needs.
• Invest in a deep understanding of the business opportunity, advisor & client trading needs and competitive landscape to inform which initiatives and features to pursue.
• Participate in research to uncover advisor & client needs, and to inform feature definition so that it is relevant and useful.
• Define strategy, operating model, and roadmap to achieve vision and business goals.
• Own and drive the product roadmap to meet business goals and provide a leading customer and product experience.
• Partner with developers and UX designers to deliver intuitive and differentiated user experience.
• Prioritise and define each feature to meet client and business goals, while also meeting control requirements.
• Lead the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g., design and requirements) and outputs (e.g., tested code) are as envisioned, and providing direction and smart trade-off decisions for the scrum team.
• Collaborate with other product and requirement owners and designers to deliver end-to-end product and experience.
• Partner with Technology to triage issues end to end until full resolution is achieved.
• Communicate issue resolution to appropriate parties and elevate issue as necessary to ensure proper response.
• Establish approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.
• Embody true customer-obsession in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and advisor feedback to shape our design and roadmap.
• Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, CAO, Servicing and control functions across the International Region.

Required qualifications, capabilities and skills

• Bachelor’s degree in Computer Science, Mathematics or Economics or other related discipline.
• Minimum 7 years of experience in Product Management/Development, Strategy or Business Analyst role and/or with experience in wealth management, asset management, digital banking, or a closely related business leading strategic or transformational change.
• Strong understanding in trading, brokerage and/or discretionary products.
• Extensive experience in managing product delivery across multiple work streams with varying timelines, priorities and complexities, and experienced in launching new products to market.
• Sound knowledge of different technological development methodologies (e.g., Agile) and design techniques with ability to successfully lead regardless of approach.
• Dynamic team player who is self‑motivated, possesses strong interpersonal and project management skills, showcasing the ability to proactively engage multiple stakeholders at all levels of seniority to drive our business agenda and operate with strong sense of urgency.
• Excellent written, communication and presentation skills, with the ability to explain complex matters in a concise and meaningful way.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.