Primary Details
Time Type: Full time
Worker Type: Employee
Role Overview
QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organization can effectively respond to and recover from operational disruptions while meeting regulatory and business expectations.
Key Responsibilities
- Define and lead the EO Technology Services resilience and continuity strategy.
- Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.
- Ensure resilience frameworks support business critical services and regulatory expectations.
- Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third‑party events), in line with group direction.
- Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.
- Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).
- Prepare and present resilience updates, insights, and risk positions at executive and leadership level.
- Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.
- Act as the central point of coordination for resilience‑related activity across EO Technology Services.
- Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.
- Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.
- Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi‑scenario ITSCM requirements.
- Define and oversee resilience testing strategy, including disaster recovery and scenario‑based exercises.
- Ensure testing coverage extends across all ITSCM‑defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third‑party disruption scenarios.
- Identify and address gaps in resilience capability and recovery readiness.
- Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.
Qualifications
Essential
- Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.
- Strong understanding of resilience strategy, governance, testing, and recovery planning.
- Experience aligning technology recovery capabilities to business continuity and operational resilience requirements.
- Knowledge of RTO/RPO, critical service dependency mapping, and scenario‑based resilience planning.
- Proven ability to manage senior stakeholders and present resilience risks and insights at leadership level.
- Experience supporting regulatory, audit, and assurance requirements.
- Strong communication, coordination, and continuous improvement skills.
Desirable
- Experience in financial services, insurance, or another highly regulated environment.
- Familiarity with DORA and other operational resilience regulations.
- Experience with cyber recovery, ransomware scenarios, data integrity events, and third‑party disruption.
- Exposure to crisis management, major incident management, and enterprise business continuity.
- Relevant certification in resilience, continuity, risk, or IT service management (e.g. ITIL or ISO standards).
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important; our flexible working opportunities are open to all, including part‑time, job share and compressed hours.
- Pension – automatically enrolled into the QBE pension plan, with employer contributions of 10% of basic salary.
- Private medical insurance – fully comprehensive cover for you and all family.
- Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – our pension strategy supports a net‑zero goal, investing more in green businesses.
- Cycle‑to‑Work – benefit from regular exercise and greener commute, selecting bike or accessories up to £5,000.
Location
London
Permanent, full time (hybrid)
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
