At a Glance
- Tasks: Support and maintain MAG's server infrastructure while ensuring top-notch service delivery.
- Company: Join MAG, the largest UK-owned airport operator, committed to sustainability and community support.
- Benefits: Enjoy 25 days holiday, free parking, discounts, and a company pension scheme.
- Other info: Diverse team culture with opportunities for personal growth and community involvement.
- Why this job: Be part of an exciting tech transformation in a dynamic airport environment.
- Qualifications: Experience in Technical Operations with strong troubleshooting skills and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers each year across Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities through decarbonisation, education, skills development and volunteering initiatives.
You’ll also have access to some great benefits including:
- Company contribution pension
- 25 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free Virtual GP service, available 24/7
- Care Concierge service
- Two volunteering days per year
- Free Airport parking when you go on holiday (subject to availability)
- Discounts on MAG products including Escape Lounges and holiday parking
- Access to “Benefits Me – My MAG Rewards” portal with discounts and savings
- Employee Assistance Programme available 24/7
The role involves joining a dynamic and evolving sector as a Technical Operations Engineer in our Infrastructure and Technical Operations team at London Stansted Airport during an exciting period of transformation across our technology landscape. This role is focused on supporting MAG’s Server Infrastructure estate and providing expert 3rd line support to ensure a consistently high-quality service to our customers and colleagues. You’ll operate in a fast-paced, 24/7/365 environment and work as part of a service-focused team supporting business-critical infrastructure across the airport operation. You’ll play a key role in maintaining operational stability, resolving complex incidents, driving continuous improvement and supporting the delivery of resilient and secure infrastructure services.
Key responsibilities include:
- Providing 3rd line technical support across MAG’s server infrastructure estate
- Supporting business-critical systems within a 24/7 operational environment
- Investigating recurring incidents through Problem Management methodologies
- Performing root cause analysis and implementing preventative solutions
- Supporting and maintaining infrastructure platforms and associated services
- Participating in the out-of-hours on-call rota to provide 24/7 support coverage
- Contributing to service improvements and infrastructure transformation initiatives
- Collaborating with internal teams and stakeholders to maintain service excellence
We’re looking for someone with extensive experience in a Technical Operations, Infrastructure or similar IT support environment, with a proactive mindset and a passion for delivering reliable technology services. You’ll bring strong troubleshooting capability, the ability to perform under pressure and a willingness to continuously learn and adapt to emerging technologies.
Experience and knowledge required:
- VMware
- Minimum 3 years experience in a 3rd line role
- Endpoint Configuration Manager (ECM / SCCM)
- Software Packaging
- Microsoft Office 365
- Active Directory including Group Policy, DNS and DHCP
- Veeam Backup solutions
- PowerShell scripting
- Certificate Services
- Windows Server (2008–2025) and Windows 7–11 environments
- Strong incident and problem management capability with root cause analysis experience
Desirable experience:
- Always On VPN
- Remote Desktop Services (RDS)
- NSX
- SQL
- Linux environments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters.
Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Please note: Due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done so continuously for the last 3 years.
Technical Operations Engineer employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Engineer
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We think you need these skills to ace Technical Operations Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 慨正橡扯.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 慨正橡扯. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
