At a Glance
- Tasks: Lead a dynamic team to enhance and manage core business systems for efficiency and user experience.
- Company: Join a forward-thinking organisation focused on innovation and continuous improvement.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Exciting role with a focus on automation, standardisation, and industry-leading practices.
- Why this job: Make a real impact by driving system improvements and collaborating with diverse teams.
- Qualifications: Experience in managing application support teams and familiarity with business systems like D365 F&O.
The predicted salary is between 55000 - 65000 £ per year.
The Systems Manager – Applications will lead a small, high-performing internal team and multiple external partners responsible for ensuring our core business systems are reliable, efficient, and continuously evolving to meet organisational goals. This role balances day-to-day service management with driving a roadmap of improvement and value creation from our business system investments and offers the opportunity to drive meaningful system improvements that enhance efficiency and user experience.
Key Responsibilities
- Lead and develop the Business Systems Support team, providing direction, coaching, and prioritisation across L2/L3 support and change activities.
- Ensure business systems within the team’s domain remain fit-for-purpose, stable, and aligned with evolving business needs.
- Manage third-party providers who perform much of the hands-on build and support work, ensuring quality and alignment to standards.
- Define and deliver an incremental roadmap for business system enhancements, optimisations, and integrations to maximise business value.
- Own and report on BAU service performance, including incident management, problem resolution, and service metrics.
- Establish key performance indicators (KPIs) and feedback loops to measure and report on the success (health, adoption, performance) of business systems within the domain.
- Partner with business stakeholders across functions to understand priorities, evolving processes and regulatory requirements and translate these into clear technical deliverables and solution designs.
- Evaluate new features, releases, and technologies within the business systems landscape.
- Stay abreast of industry trends and emerging technologies and drive innovation within the organisation making use of approaches such as proof of concept to demonstrate value.
- Champion best practices in system governance, documentation, release management, and user adoption.
- Contribute to enterprise-wide initiatives to strengthen systems alignment, interoperability, and process consistency.
- Champion automation and standardisation across processes and system usage.
Skills and Experience
- Proven experience managing business or enterprise application support teams.
- Hands-on familiarity with business systems such as Microsoft Dynamics 365 F&O, Workday, and SugarCRM. Demonstrable experience with D365 F&O is advantageous.
- Skilled at managing third-party service providers and ensuring quality, value, and compliance.
- Strong track record managing vendor relationships and delivery through mixed internal/external resources.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Ability to translate complex system functionality into understandable business context and outcomes whilst also translating complex business requirements into unambiguous technical design.
- Experience balancing operational delivery with roadmap planning and continuous improvement.
- Strong project management capability, ideally with exposure to Agile and ITIL ways of working.
- Strong analytical and reporting capabilities to track service performance and outcomes.
- Experience with business process mapping and optimisation methodologies.
- Background managing integrations between ERP and data/BI platforms is useful.
- Experience within the construction industry can be advantageous.
- Strong project management skills and experience managing cross-functional teams.
- Vendor Management, particularly Managed Service Providers.
- Experience balancing BAU operations with project and change delivery.
Systems Manager - Application Management employer: 慨正橡扯
As a Systems Manager - Application Management, you will thrive in a dynamic work environment that prioritises innovation and employee development. Our company fosters a collaborative culture where your contributions are valued, offering ample opportunities for professional growth and the chance to lead impactful projects that enhance our core business systems. Located in a vibrant area, we provide a supportive atmosphere that encourages work-life balance and continuous learning, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Manager - Application Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Understand their business goals and how your skills can help them achieve those. Tailor your responses to show how you can drive improvements and enhance user experience.
✨Tip Number 3
Showcase your hands-on experience with business systems like Microsoft Dynamics 365 F&O or Workday during interviews. Be ready to discuss specific examples of how you've managed teams or projects that align with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Systems Manager - Application Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Systems Manager role. Highlight your experience with business systems like Microsoft Dynamics 365 F&O and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can lead our Business Systems Support team. Don’t forget to mention your experience with vendor management and stakeholder engagement.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve system performance and user experience. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Systems Inside Out
Make sure you’re well-versed in the business systems mentioned in the job description, like Microsoft Dynamics 365 F&O and Workday. Brush up on their functionalities and how they can be optimised to meet business needs, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in managing support activities or driving improvements. Be ready to discuss your coaching style and how you prioritise tasks within a team, as this role requires strong leadership to guide the Business Systems Support team.
✨Demonstrate Vendor Management Experience
Since managing third-party providers is key for this role, come equipped with specific examples of how you've successfully managed vendor relationships. Highlight any experiences where you ensured quality and compliance, as this will resonate well with the interviewers.
✨Communicate Clearly and Effectively
Practice translating complex technical concepts into simple terms. You’ll need to engage with stakeholders at all levels, so being able to communicate effectively is crucial. Prepare to explain how you’ve done this in previous roles, particularly when discussing system functionalities and business requirements.
