At a Glance
- Tasks: Configure and support SaaS solutions, ensuring customers get the best experience.
- Company: Join Verisk's dynamic Client Services team in the Property Claims division.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to learn and grow in tech.
- Why this job: Make a real impact by solving customer challenges and enhancing their experience.
- Qualifications: Experience in SaaS support and strong problem-solving skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Description
We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division.
This role is central to ensuring our customers get maximum value from our Saa S solutions.
You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges.
Responsibilities
- Configure Verisk solutions to meet customer-specific requirements
- Support implementation projects including requirements, configuration, and testing
- Provide day-to-day customer support and troubleshoot issues
- Investigate root causes and identify long-term solutions
- Collaborate with Product and Engineering teams for complex issues
- Build strong customer relationships and support engagement activities
- Support system testing and ensure solutions meet requirements
- Create and maintain documentation and knowledge resources
- Identify opportunities for continuous improvement
- Technical Capability – What This Means
You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes.
This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
Qualifications
- Experience in Saa S support, configuration, or application support roles
- Strong problem-solving and analytical skills
- Customer-facing experience with excellent communication skills
- Ability to self-manage and prioritise issues/projects
- Experience with workflow or rule-based systems
- Desirable: Property insurance or claims experience
- Desirable: Exposure to APIs, integrations, or data analysis tools
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