At a Glance
- Tasks: Manage user accounts and support e-commerce applications in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, where customer experience is our top priority.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team culture.
- Other info: Great opportunity for career growth in a vibrant, global company.
- Why this job: Be part of a dynamic team that makes holidays unforgettable for customers.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our e‑commerce applications, operating within a time critical, fast‑paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice
- Full end to end incident management ensures satisfactory responses to internal
Support Analyst - IAM (12 Month FTC) employer: 慨正橡扯
At Jet2.com and Jet2holidays, we pride ourselves on fostering a vibrant work culture that prioritises our employees' well-being and professional growth. As a Support Analyst in our dynamic team, you'll enjoy hybrid working arrangements, generous holiday allowances, and the opportunity to engage with diverse stakeholders globally, all while contributing to our mission of delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role involves interacting with stakeholders globally, practice explaining technical concepts in simple terms. We want to show that we can connect with anyone!
✨Tip Number 3
Showcase our problem-solving skills! Think of examples from past experiences where we’ve tackled support tickets or managed incidents effectively. This will help us demonstrate our ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Jet2 family.
We think you need these skills to ace Support Analyst - IAM (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with e-commerce applications and any relevant skills in lifecycle management. We want to see how you can contribute to our 'Customer First' ethos!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Remember, communication is key, so make it clear and engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled support tickets or resolved issues in a fast-paced environment. We love seeing candidates who can think on their feet and provide high-quality solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you understand the basics of lifecycle management and e-commerce applications. Brush up on common support ticket scenarios and best practices in user account management. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Communication is Key
Since you'll be interacting with stakeholders at all levels, practice clear and concise communication. Think about how you can explain technical concepts in simple terms. Maybe even prepare a few examples of how you've successfully communicated in past roles.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in a fast-paced environment. Prepare some examples of how you've resolved issues in previous jobs, focusing on your thought process and the steps you took to find a solution.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the Support Analyst role might face. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
