At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for key client projects.
- Company: Join DXC Technology, a leader in innovative BPO solutions with a focus on collaboration.
- Benefits: Enjoy flexible work arrangements, competitive pay, and a commitment to diversity and inclusion.
- Other info: Be part of a supportive team that values community and personal growth.
- Why this job: Make a real impact by driving excellence in multi-supplier environments and enhancing client satisfaction.
- Qualifications: Experience in managing complex accounts and strong commercial acumen are essential.
The predicted salary is between 60000 - 80000 £ per year.
Location - London Hybrid
Clearance - UK clearance required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long‑term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness.
Strategic Accountabilities
- Strategic Supplier Leadership: Build, govern, and evolve high‑impact partner relationships aligned to client business priorities and DXC strategic objectives. Drive a performance‑led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes: Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution. Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation: Identify and shape upsell and cross‑sell opportunities in collaboration with Sales and Client Partners. Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion: Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting. Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management: Contribute to account strategy, planning, and governance at an executive level. Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership: Lead across delivery, commercial, and functional teams to ensure a cohesive, high‑quality client experience. Influence in complex, matrixed environments.
Capabilities & Experience
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands–on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi‑supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply‑chain dynamics.
- Analytical and insight–driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client–facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Supplier Relationship Manager employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our inclusive environment and flexible work model, which prioritises wellbeing while encouraging professional development. Join us to be part of a diverse team that values strong connections and community, ensuring that every voice is heard and every contribution is recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Supplier Relationship Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their BPO landscape and think about how your experience aligns with their needs. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your negotiation skills! As a Supplier Relationship Manager, you’ll need to demonstrate your ability to influence and drive value. Role-play common scenarios with a friend or mentor to build your confidence before those crucial discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Relationship Manager role. Highlight your experience in managing supplier relationships and any relevant BPO expertise. We want to see how your skills align with our needs!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and optimise margins. Use metrics where possible to quantify your success – numbers speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. Avoid jargon and ensure your key points are easy to read. We appreciate clarity and want to quickly understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures it gets to the right people and helps us keep track of all applications. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at 慨正橡扯
✨Know Your Partners
Before the interview, dive deep into understanding the key partners and suppliers relevant to the role. Familiarise yourself with their strengths, weaknesses, and how they align with the client’s business priorities. This will help you demonstrate your strategic insight and ability to manage relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership, margin optimisation, and financial forecasting. Bring specific examples of how you've driven commercial growth in previous roles, especially in complex, multi-vendor environments. This will highlight your capability to balance client value and partner viability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and risk management strategies. Think of past experiences where you successfully navigated challenges in supplier relationships or delivery governance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership Skills
As this role involves leading across various teams, be ready to discuss your leadership style and how you influence in complex environments. Share examples of how you've collaborated with cross-functional teams to achieve high-quality client outcomes, showcasing your ability to drive performance and foster a cohesive team dynamic.
