At a Glance
- Tasks: Lead and support a team of Italian speaking Customer Service Advisors to deliver exceptional experiences.
- Company: Join tombola, a dynamic company committed to creating opportunities for everyone.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: We welcome applications from all backgrounds; your unique perspective is valued here.
- Why this job: Make a real impact while developing your leadership skills in a constantly evolving environment.
- Qualifications: Fluent in Italian and English with strong leadership experience.
The predicted salary is between 30000 - 40000 £ per year.
North East England based | Hybrid
Full time | Permanent
Shifts discussed at interview
We’re on the lookout for an Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players.
Working closely with the Customer Service Operations Manager, you’ll help drive how we operate day to day, bringing structure, energy and consistency to the team. You’ll also collaborate with our Product and Tech teams, making sure the voice of our customers is always heard and reflected in what we build.
This is a great opportunity to step into a role where you can truly make an impact, grow your leadership skills and be part of something that’s constantly evolving.
What this role looks like
At the heart of this role is people leadership. You’ll lead a team of Italian speaking Customer Service Advisors, creating an environment where people feel supported, motivated and set up to succeed. From coaching and development through to performance and wellbeing, you’ll play a big part in helping your team thrive while delivering a great experience for our players.
What you’ll be doing
- Leading and supporting your team day to day
- Managing attendance, absence and return to work processes
- Running performance reviews, QA and scorecard reviews
- Holding regular 1:1s and development conversations
- Managing team holidays, overtime and rota changes
- Monitoring live dashboards and team performance
- Leading team meetings and sharing key business updates
- Gathering and presenting performance data
- Acting as a key link between CX, Product and Tech
- Championing feedback and continuous improvement
A bit more of what you’ll get involved in
- Supporting onboarding, training and wider CX initiatives
- Managing probation reviews and performance plans
- Handling more complex people matters where needed
- Supporting recruitment and building out the team
- Managing onboarding and offboarding processes
- Getting involved in ad hoc projects and team improvements
What we’re looking for
- Fluent Italian and English written and spoken
- Strong leadership and people management experience
- A passion for delivering great customer experiences
- Confident communicator who can work across teams
- Organised, adaptable and comfortable managing multiple priorities
- Awareness of customer service trends and best practice
If you enjoy leading people, creating a positive team environment and being part of a business where you can genuinely make a difference, this could be a really nice next step.
We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.
Customer Service Team Leader - Italian Speaking in Sunderland employer: 慨正橡扯
At tombola, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Service Team Leader, you'll not only lead a passionate team but also have access to continuous professional development opportunities in a hybrid working environment based in North East England. Join us to make a meaningful impact while enjoying the benefits of a supportive workplace that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Italian Speaking in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer experience during interviews. Share specific examples of how you've led teams to success and improved customer satisfaction. This will demonstrate your commitment to delivering brilliant experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our evolving culture.
We think you need these skills to ace Customer Service Team Leader - Italian Speaking in Sunderland
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering great customer experiences. Share specific examples of how you've made a positive impact in previous roles, especially in leadership positions.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your Italian language skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with their customer service approach and how they support their Italian territory. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This is crucial for a Customer Service Team Leader role, so be ready to discuss your leadership style.
✨Practice Your Language Skills
Since this role requires fluency in both Italian and English, practice speaking about your experiences in both languages. You might be asked to switch between languages during the interview, so being comfortable will help you shine.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance metrics, and how the company gathers feedback from customers. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
