At a Glance
- Tasks: Lead a team to ensure smooth server platform operations and delivery.
- Company: Join Kingfisher, a passionate team dedicated to better homes and lives.
- Benefits: Enjoy a competitive benefits package and opportunities for personal growth.
- Other info: Flexible hybrid working model with a focus on collaboration.
- Why this job: Shape the future of home improvement while managing a dynamic team.
- Qualifications: Experience in IT service management and strong people management skills required.
The predicted salary is between 60000 - 75000 £ per year.
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have a new opportunity for a Server Platforms Operations Lead to join us, to bring clarity, structure and momentum to how server platform operations and delivery are run day to day. Acting as the central point for coordination, reporting and governance while also enabling disciplined execution and proactive risk management, the role ensures teams and partners work in sync to deliver reliable outcomes. Please note that this is a people management-focused role, rather than hands-on technical lead position. This role will be based out of our B&Q Head Office just outside Southampton, with a minimum expectation of 12 days a month in the office. Due to the nature of the role and services it supports, there may be occasions where support is needed out of hours, so a willingness to be available and spend more time in the office if required is important.
Responsibilities
- Lead and support a permanent team of technical specialists, creating clear objectives, encouraging development and maintaining high delivery standards.
- Coordinate server platform operational and project activities, ensuring accurate tracking, governance and stakeholder alignment across onshore and offshore teams.
- Own operational reporting, including BAU activities, OKRs and service performance, ensuring information is clear, current and actionable.
- Manage third-party suppliers day to day, holding partners to agreed SLAs and leading escalations to minimise service impact.
- Oversee the progression and resolution of incidents, requests and problems through ServiceNow and delivery tracking through Jira.
- Proactively identify operational risks, blockers and delays, communicating early and driving effective mitigation.
- Partner closely with project managers and internal stakeholders to align priorities, assess impacts and support delivery planning.
Qualifications
- Experience in a comparable IT service management, operational or leadership role within a technology environment.
- Practical knowledge of ITIL frameworks and wider IT Service Management practices.
- Team/people management experience.
- Proven experience managing third-party suppliers and enforcing Service Level Agreements.
- Strong communication skills, with the ability to build trust and work effectively across technical and non-technical teams.
- A structured, proactive and detail-focused approach, with a clear commitment to delivering high-quality service outcomes.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
Benefits
We offer a competitive benefits package and opportunities for growth.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Server Platforms Operations Lead in Southampton employer: 慨正橡扯
At Kingfisher, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions flexibility and collaboration. As a Server Platforms Operations Lead based at our B&Q Head Office near Southampton, you'll benefit from a competitive package, ample opportunities for professional growth, and a commitment to diversity and inclusion, all while contributing to our mission of creating better homes for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Server Platforms Operations Lead in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in roles like Server Platforms Operations Lead. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by researching Kingfisher and its brands. Understand their mission of 'Better Homes. Better Lives.' so you can align your answers with their values. Show them you’re not just another candidate, but someone who genuinely cares about their purpose.
✨Tip Number 3
Practice your people management skills! Since this role is all about leading a team, think of examples from your past experiences where you’ve successfully managed teams or projects. Be ready to share how you’ve created clear objectives and maintained high delivery standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Kingfisher family. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Server Platforms Operations Lead in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Server Platforms Operations Lead role. Highlight your experience in IT service management and people management, as these are key aspects of the job. We want to see how your skills align with our mission at Kingfisher!
Showcase Your Leadership Skills:Since this role is all about leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've motivated teams and managed third-party suppliers. We love seeing how you can bring clarity and structure to operations!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities listed in the job description. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kingfisher!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you understand the key responsibilities of the Server Platforms Operations Lead role. Familiarise yourself with ITIL frameworks and service management practices, as well as the specific tools mentioned in the job description like ServiceNow and Jira. This will show that you're not just interested in the role, but that you have the knowledge to back it up.
✨Showcase Your People Skills
Since this role is focused on people management, be prepared to discuss your experience leading teams. Think of examples where you've created clear objectives, encouraged development, or maintained high delivery standards. Highlighting your ability to build trust and work effectively across teams will resonate well with the interviewers.
✨Be Proactive About Risks
The job requires proactive risk management, so come ready with examples of how you've identified and mitigated risks in past roles. Discuss any challenges you've faced and how you communicated these issues to stakeholders, ensuring everyone was aligned and informed. This will demonstrate your structured and detail-focused approach.
✨Align with Their Values
Kingfisher values diversity, inclusion, and a commitment to better homes. Research their brands and think about how your personal values align with theirs. Be ready to share why you want to work for them specifically and how you can contribute to their mission of creating better lives for everyone.
