At a Glance
- Tasks: Lead and improve business systems using Dynamics 365 in a collaborative environment.
- Company: Join Ordnance Survey, a pioneer in geospatial technology with over 230 years of trusted data.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave policies.
- Other info: Be part of a diverse team with excellent career growth opportunities and support for learning.
- Why this job: Make a real impact by solving complex business challenges and enhancing user experiences.
- Qualifications: Experience in CRM or ERP systems, with strong functional expertise and collaboration skills.
The predicted salary is between 59015 - 68850 £ per year.
We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to:
- Finance (ERP)
- Sales & Customer (CRM)
These roles are critical to enabling secure, scalable and reliable technology services that underpin our day‑to‑day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS.
The Opportunity
We are looking for experienced and forward‑thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it – strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end‑to‑end, and influence change through strong functional expertise.
Specialisms
- Functional Consultant – Sales & Customer (CRM)
- You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer‑facing solutions align to user needs and business priorities.
- Functional Consultant – Finance (ERP)
- You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O). You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities.
What you’ll be responsible for
Across both roles, you will:
- Provide functional leadership and act as a trusted advisor to business stakeholders
- Lead functional work packages from design through to business adoption
- Translate business needs into clear functional designs and solution options
- Take a holistic view across processes and domains to identify dependencies and improvements
- Support prioritisation and decision‑making through commercial awareness
- Build strong relationships across service leads, delivery teams, users and partners
- Drive continuous improvement across processes and system usage
- Facilitate workshops and communicate effectively with a range of audiences
- Coach and mentor analysts and junior consultants to build team capability
Role‑specific expertise
- CRM – Essential
- Experience working with Customer Relationship Management / Customer Engagement platforms
- Strong understanding of customer‑facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
- Finance – Essential
- Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
- Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules
- Desirable (both roles)
- Experience working within a service‑led, product‑aligned operating model
- Familiarity with Agile delivery approaches and cross‑team collaboration
- Awareness of cloud‑based business platforms and integrations
- Understanding of data protection, compliance and enterprise governance
What success looks like
Across both roles:
- Acting as a trusted advisor, influencing decision‑making and shaping effective solutions
- Delivering high‑quality functional designs that enable efficient and predictable delivery
- Strong collaboration across Business Systems and wider OS teams
- Identifying and delivering continuous improvement across processes and systems
CRM role
- Improved customer journeys, system adoption and user experience
Finance role
- Improved financial processes, system stability and governance
Our Principles
- Clear the path – simplify, remove blockers and enable pace
- Seek the story – build understanding, challenge assumptions and speak up
- Do what matters – focus on value and make deliberate decisions
The Rewards
We want you to love what you do and feel supported to do your best work.
- Competitive salary and pension (OS contributes up to 12.07%)
- Performance‑related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Free OS Maps subscription and wellbeing support
- Volunteering leave and matched fundraising
Location & Working Pattern
We embrace a hybrid working model at OS. You will be based at our Southampton HQ, spending around 50% of your time onsite collaborating with colleagues, alongside flexible remote working.
How to apply
Please submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM)). Applications will be assessed against the relevant role only.
Interview Process
Stage 1 – 15‑minute MS Teams call
Stage 2 – In‑person competency interview, SOVA personality assessment, and presentation
Closing date – Sunday 31 May 2026 at 23:59pm
Security & Eligibility
OS conducts pre‑employment checks including identity, right to work, employment history and DBS checks.
Inclusion at OS
We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply. We are happy to consider reasonable adjustments throughout the recruitment process.
Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton employer: 慨正橡扯
At Ordnance Survey, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to thrive. With competitive salaries, generous benefits including enhanced family leave and a commitment to professional development, we provide ample opportunities for growth and learning. Located in Southampton, our hybrid working model allows for flexibility while fostering strong connections with colleagues, making it an ideal environment for those seeking meaningful and rewarding careers in geospatial technology.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Ordnance Survey on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values and principles. Think about how your experience aligns with their focus on simplifying processes and delivering value. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your presentation skills! Since the interview includes a presentation, make sure you can clearly communicate your ideas and solutions. Use examples from your past work to demonstrate your expertise in CRM or ERP systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ordnance Survey.
We think you need these skills to ace Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the specific role you're applying for. Highlight relevant experience and skills that align with the Business Systems Functional Consultant position, whether it's CRM or ERP. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention which specialism you’re applying for – we love clarity!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex business challenges in the past. We’re looking for forward-thinking individuals who can influence change and improve processes, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re keen on joining our team at Ordnance Survey!
How to prepare for a job interview at 慨正橡扯
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the modules relevant to the role you're applying for. Whether it's CRM or ERP, be ready to discuss how you've used these systems in past roles and how they can be improved.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex business challenges you've tackled in the past. Be ready to explain your thought process and how you arrived at effective solutions. This will demonstrate your ability to influence change and deliver measurable value.
✨Build Relationships Before the Interview
If possible, connect with current employees on LinkedIn or through networking events. Understanding the company culture and making connections can give you insights that will help you during the interview and show your genuine interest in the role.
✨Practice Your Presentation Skills
Since the interview includes a presentation, practice is key! Make sure you can clearly communicate your ideas and solutions. Tailor your presentation to highlight how your expertise aligns with the company's goals and how you can contribute to their success.
