At a Glance
- Tasks: Lead a dynamic team to ensure seamless operation of Sky's telecoms network.
- Company: Join Sky, Europe's leading entertainment brand with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and unique experiences.
- Other info: Work in a vibrant office near street food and shops in Brick Lane.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong telecoms knowledge and experience in managing change and incidents.
The predicted salary is between 55000 - 65000 £ per year.
We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows, breaking news, innovative tech, and must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.
What you’ll do:
- Manage shift teams including rota planning and shift cover.
- Lead business change and service introduction processes for the Service Reliability team.
- Lead service improvement initiatives, e.g. network management platform onboarding.
- Fulfil Duty Operations Manager role as on-call management escalation for operational incidents.
- Produce management reporting for change and incident.
- Undertake network audits and compliance activities.
- Develop and maintain effective communication channels between shift teams, stakeholders and leadership to ensure seamless operational awareness and responsiveness.
- Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams.
What you’ll bring:
- Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services.
- Strong understanding of the functions and architecture of other network domains, including voice, mobile and CDN.
- Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to you.
- Network Engineering operational expertise in service provider network technologies such as Access, MPLS, IP routing, switching, network security (firewalls) and load balancing.
- Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor, strong troubleshooting, documentation and familiarity with automation and monitoring tools.
- Experience managing telecoms change and incident management processes.
- Service improvement mindset with experience in improving processes and procedures.
Team overview:
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network. It provides the primary 24/7 service desk for Group Networks, routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains.
Inclusion & how you’ll work:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We invest in society, fight racial injustice and set ambitious targets for representation at Sky. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Brick Lane. Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and varied community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10‑minute walk.
Top Tips:
- To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying.
- Preparation is key – make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success.
- Don’t forget to set up job alerts on Careers at Sky to be the first to hear when new roles open.
- Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
Service Reliability Manager employer: 慨正橡扯
Sky is an exceptional employer that champions innovation and creativity, offering a dynamic work environment in the heart of London's Brick Lane. With a strong commitment to diversity and inclusion, employees benefit from hybrid working arrangements, comprehensive training opportunities through Sky Learn, and a vibrant community atmosphere filled with local culture. Join us to make a meaningful impact while enjoying a supportive team culture and a range of attractive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Service Reliability Manager
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like 慨正橡扯 and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like 慨正橡扯.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Reliability Manager
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at 慨正橡扯.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at 慨正橡扯.
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
