At a Glance
- Tasks: Drive continuous improvement and align operations with business goals in a dynamic environment.
- Company: Join QBE, a leading insurance company that values innovation and collaboration.
- Benefits: Enjoy flexible work options, wellbeing initiatives, and a supportive culture.
- Other info: Opportunities for travel and career growth in a complex corporate setting.
- Why this job: Make a real impact by enhancing service excellence across global teams.
- Qualifications: Experience in insurance or reinsurance and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
This role sits within Reinsurance Operations and operates at the intersection of business, operations, and change, supporting both BAU activity and continuous improvement initiatives. You will act as a key link between underwriting, operations, and project/change teams, ensuring that operational priorities, small-scale change initiatives, and business objectives are aligned and effectively delivered across a global stakeholder group. This is a London-based role with occasional travel across the UK and Europe.
Your New Role
- Collaborate with strategy and business teams to understand objectives, facilitate workshops, and shape change opportunities.
- Identify and assess potential initiatives, ensuring they are clearly scoped, aligned with CTO requirements, and ready for implementation.
- Support the Service Excellence Lead in creating a culture of continuous improvement by identifying best practices and monitoring the impact of change initiatives.
- Facilitate workshops to identify operational challenges, priorities, and improvement opportunities.
- Work with global stakeholders across London, Brussels, and New York.
- Ensure alignment between team activity, project delivery, and business objectives.
- Maintain awareness of risk, controls, and audit requirements to ensure operational readiness.
- Collaborate with team leaders to ensure operational readiness for change initiatives.
- Monitor and help prioritise change requests and small-scale projects.
About You
- Experience within insurance (essential) or reinsurance (preferred).
- Background in underwriting operations, change, or business improvement roles.
- Proven ability to operate in a large, complex corporate environment.
- Resilience and adaptability, staying focused on outcomes and navigating change with confidence.
- Strong stakeholder management skills across regions and seniority levels.
- Cross-functional awareness and relationship-building, with a collaborative and proactive approach.
- Good understanding of risk, controls, and audit awareness (not direct audit ownership).
- Operations experience with some exposure to systems, IT, or change delivery.
Why QBE?
At QBE, we want our people to feel rewarded and inspired to perform at their best. We have created “At My Best” – our way of showing we have your back. It is a blend of wellbeing initiatives and benefits designed to suit your life stage, supporting you to achieve a flexible work environment and a culture that encourages resilience and innovation.
Skills
- Analytical Thinking
- Collaboration Tools
- Communication
- Cost Management
- Critical Thinking
- Customer Service
- Customer Value Management
- Insurance Underwriting
- Intentional collaboration
- Managing performance
- Performance Management (PM)
- Quality Management
- Risk Management
- Stakeholder Management
- Team Management
Application Close Date: 13/07/2026 11:59 PM
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Service Excellence Manager employer: 慨正橡扯
QBE is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a flexible work environment and a culture that fosters resilience and innovation. As a Service Excellence Manager based in London, you will have the opportunity to collaborate with global stakeholders and drive meaningful change initiatives within a supportive team, all while enjoying a comprehensive benefits package tailored to enhance your personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like 慨正橡扯. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Service Excellence Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 慨正橡扯.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 慨正橡扯. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 慨正橡扯
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 慨正橡扯 to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at 慨正橡扯, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding 慨正橡扯's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
