Senior Technical Product Manager - Voice Communications

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Employee Platforms Group, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Our Employee Platforms group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a modern, stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Develop and maintain product roadmaps, backlogs, and customer-facing SLOs/SLAs.
• Prioritize features and enhancements based on business value, customer impact, and regulatory requirements.
• Contribute to the development of control frameworks for recorded user population management and operational data integrity.
• Support the uplift of voice recording applications to latest versions and cloud deployments.
• Build strong partnerships with internal teams, senior stakeholders, and customer advisory boards.
• Monitor product performance, collect user feedback, and iterate to improve features and reliability.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience in technology product management within an enterprise environment, preferably in financial services.
• Hands-on experience delivering voice recording solutions to end users and control functions.
• Strong understanding of the product development lifecycle, technical design, and data analytics.
• Exposure to some of these archive solutions from vendors such as Smarsh, Thetalake, CallCabinet, Verint, Ring Central, NICE, OpenText, Global Relay, Proofpoint, Archive360, Mimecast, Calabrio.
• Knowledge of software development and delivery methodologies (SDLC, SAFe, Scrum) and practices for both custom and vendor solutions.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions.
• Ability to write technical stories in JIRA/Confluence using industry standard notations.

Preferred qualifications, capabilities, and skills

• Experience with cloud strategy and deployments for information archive platforms.
• Familiarity with control frameworks, regulatory requirements, and risk management in technology products.
• Experience working in global, multi-functional teams.
• Knowledge of industry trends and emerging technologies in voice recording and data archiving.
• Experience working in a very regulated environment.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.