At a Glance
- Tasks: Lead HR teams to deliver top-notch services and drive operational excellence.
- Company: Join British Airways, a leader in the aviation industry with a focus on inclusion.
- Benefits: Enjoy amazing travel perks, competitive salary, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and personal growth.
- Why this job: Make a real impact by leading change and enhancing colleague experiences.
- Qualifications: Strong leadership and HR operations experience, with excellent analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for a Senior People Operations Delivery Manager to lead the delivery of HR services across the full employee lifecycle. The role is responsible for managing People Operations teams, driving operational excellence, leading the adoption and implementation of change initiatives, and using data to improve service performance and colleague experience.
What you’ll do:
- Lead People Operations delivery teams (c.15 FTE) to provide high-quality HR services across Tier 1 query management and employee lifecycle processes.
- Manage performance against SLAs, KPIs and quality standards.
- Lead the delivery of change programmes, using HR data and service insights to assess readiness, identify risks, and ensure successful adoption of new systems and processes.
- Use HR data, analytics, and service metrics to identify trends, diagnose root causes, and drive actionable improvements.
- Ensure compliance with GDPR, employment law, audit controls, and internal policies.
- Collaborate with HR, Finance, Reward, Payroll, Legal and Colleague Relations teams.
- Manage third-party service providers and ensure effective governance.
- Build an inclusive, high-performing team culture through coaching, performance management and leadership behaviours.
What you’ll bring to British Airways:
- Strong leadership experience with advanced knowledge of HR Operations, Shared Services or HR Process Delivery.
- Proven track record in managing change, including leading transformation initiatives and ensuring successful adoption of new systems and processes.
- Proficient analytical skills; ability to interpret HR metrics, service data and workforce trends, translating data into clear insights and operational actions.
- Strong Excel skills.
- Strong decision-making, prioritisation and problem-solving capabilities.
- Knowledge of compliance frameworks including GDPR, employment law and audit requirements.
- Excellent communication skills, with ability to influence senior stakeholders.
- Ability to coach and develop managers and teams.
- Highly organised, structured and able to work in a fast-paced environment.
- Degree‑level education or equivalent experience (desirable).
- CIPD or relevant HR qualification (desirable).
- Experience using HR technology, case management platforms or workflow systems.
Benefits:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Senior People Operations Delivery Manager employer: 慨正橡扯
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters inclusivity and diversity. As a Senior People Operations Delivery Manager, you will lead a dedicated team in delivering high-quality HR services while enjoying unique benefits such as extensive staff travel perks and opportunities for professional growth. Our commitment to operational excellence and employee development ensures that you will thrive in your role and contribute to our mission of connecting Britain with the world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior People Operations Delivery Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at 慨正橡扯!
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We think you need these skills to ace Senior People Operations Delivery Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at 慨正橡扯. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to 慨正橡扯 and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to 慨正橡扯's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at 慨正橡扯
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with 慨正橡扯.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at 慨正橡扯 will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact 慨正橡扯 and how you would contribute to adapting HR strategies.
