At a Glance
- Tasks: Lead operations and strategic finance initiatives to optimise technology services.
- Company: Join HSBC, a global leader in banking and financial services.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Make a real impact on technology infrastructure that supports millions worldwide.
- Qualifications: Experience in operational performance and vendor management is essential.
The predicted salary is between 70000 - 90000 £ per year.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi). CTOi manages technology services and infrastructure critical to HSBC employees and customers, including compute platforms, storage, databases, data centres, voice, video and data networks, infrastructure security, cloud-hosted infrastructure, and end-user services (including devices, collaboration and workspace technologies). The annual operating budget is approximately $2bn, with an overall workforce of circa 9k roles and around 600 vendors.
In this role, you will support the CTOi Operations Director by leading operations and strategic finance, workforce, vendor and optimisation initiatives. You will deliver measurable outcomes in cost reduction, simplification, consolidation and strategic delivery, working in close partnership with Technology, COO, Procurement, Finance, Architecture and Risk teams.
In this role you will:
- Develop business cases to support delivery of strategic objectives
- Define and execute long-term strategies for major vendors, commercial optimisation and infrastructure simplification
- Provide clear executive reporting, decision support and risk insight to enable timely sponsor and senior-leader decisions
- Lead optimisation planning and execution, ensuring alignment with CTO strategy, target architecture, and operational priorities
To be successful in this role you should meet the following requirements:
- Proven experience driving operational performance and commercial optimisation across finance, workforce and vendor management
- Experience managing complex and large vendor service arrangements
