At a Glance
- Tasks: Lead client services and drive efficiencies in a dynamic team environment.
- Company: Join BNY, a leader in the financial services industry with a strong culture of excellence.
- Benefits: Enjoy competitive pay, flexible resources, and generous paid leave for personal and family moments.
- Other info: Hybrid role based in Edinburgh with excellent career growth opportunities.
- Why this job: Make a real impact by supporting clients and driving change in a fast-paced environment.
- Qualifications: Degree level education and experience in the CIS industry with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This role is located in Edinburgh, United Kingdom – this is a hybrid role.
Responsibilities
- Ensure high quality, efficient and professional levels of service are maintained for our clients at a senior level.
- Drive efficiencies and champion change within the Client Management Team and the wider Depositary.
- Support clients and colleagues by maintaining a high level of product and industry knowledge.
- Lead client review meetings and coordinate the production of reporting for these forums.
- Manage and co-ordinate the review of change events / client scheme documentation obtaining necessary input from other T&D business areas.
- Identify and maximise cross selling opportunities for BNY’s products and services, participating in new client pitches and providing input to RFP/RFI as required.
Qualifications
- Educated to degree level or relevant professional business qualification.
- In depth knowledge and experience of CIS.
- Industry experience with a custodian/fund manager in a client facing role.
- Excellent communication and relationship building skills.
- Ability to work under pressure with excellent organisational skills.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Client Services Manager, Trustee and Depositary employer: 慨正橡扯
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture in the heart of Edinburgh. Our commitment to employee growth is evident through our robust training programmes and opportunities for advancement, while our competitive benefits package ensures that you are supported both personally and professionally. Join us to be part of a team that values excellence, inclusivity, and the well-being of its members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Manager, Trustee and Depositary
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at BNY or similar firms. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and the CIS industry. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your knowledge! During interviews, bring up recent trends in the industry or specific challenges BNY might be facing. This demonstrates your passion and understanding of the role, making you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BNY.
We think you need these skills to ace Senior Client Services Manager, Trustee and Depositary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Services Manager role. Highlight your experience in client-facing roles and any relevant industry knowledge that aligns with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've driven efficiencies or championed change in previous roles, as this is key for us.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects your ability to build relationships. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you brush up on your knowledge of the CIS industry and BNY's products. Being able to discuss specific services and how they can benefit clients will show that you're not just familiar with the role, but genuinely interested in contributing to the team.
✨Showcase Your Communication Skills
As a Senior Client Services Manager, you'll need to demonstrate excellent communication and relationship-building skills. Prepare examples from your past experiences where you've successfully managed client relationships or led meetings, highlighting your ability to engage and influence stakeholders.
✨Be Ready for Change
This role involves driving efficiencies and championing change. Think about times when you've implemented changes in your previous roles. Be prepared to discuss your approach to managing change and how you can help the Client Management Team adapt and thrive.
✨Prepare for Cross-Selling Opportunities
Since identifying and maximising cross-selling opportunities is key, come equipped with ideas on how BNY's products can be integrated into existing client portfolios. This shows initiative and a strategic mindset, which are crucial for this position.
