At a Glance
- Tasks: Manage and develop the Salesforce platform for our marketplace and retail media operations.
- Company: Join Kingfisher, a passionate team dedicated to better homes and better lives.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Flexible office days and a commitment to diversity and inclusion.
- Why this job: Shape the future of home improvement while working with innovative CRM solutions.
- Qualifications: Experience in Salesforce administration and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher and all our other brands – B&Q, Screwfix, Brico Depot, Castorama and Koçtaş – to life. Guided by our purpose Better Homes. Better Lives. For Everyone., we believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have an exciting new opportunity for a CRM Specialist to join our Marketplace team, to manage and develop the Salesforce platform that underpins our marketplace and retail media operations. You will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes. This role will be based out of our Kingfisher Head Office in Paddington, with an expectation of 12 days a month in the office.
Responsibilities
- Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
- Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet Kingfisher’s marketplace needs.
- Protect data by managing roles, profiles and permissions in line with security and confidentiality requirements.
- Work closely with Kingfisher’s banners, including B&Q, Castorama and Brico Depot, to understand local processes and optimise Salesforce while maintaining consistency across the business.
- Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
- Build and develop Community Cloud‑based Merchant Hubs that deliver seamless experiences for merchants across all banners.
- Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.
Qualifications
- Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
- Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
- Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
- Experience working with Salesforce Lightning Products, including Sales, Service and CRM Analytics.
- Clear communication skills, with confidence working collaboratively across teams and with external partners.
- A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Salesforce CRM Specialist — Marketplace & Partners employer: 慨正橡扯
At Kingfisher, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Paddington Head Office is not just a workplace; it's a hub for passionate individuals dedicated to making homes better for everyone. With a competitive benefits package and ample opportunities for professional growth, joining our team as a Salesforce CRM Specialist means becoming part of a forward-thinking company that values diversity and empowers its employees to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce CRM Specialist — Marketplace & Partners
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kingfisher on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Kingfisher’s values and recent projects. Show us how your skills in Salesforce can directly contribute to their mission of Better Homes. Better Lives. Tailor your examples to fit!
✨Tip Number 3
Don’t just wait for job openings—be proactive! Keep an eye on our website for new roles and apply as soon as they pop up. The early bird gets the worm, right?
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Salesforce CRM Specialist — Marketplace & Partners
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Salesforce CRM Specialist. Highlight your experience with Salesforce, especially in marketplace settings, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about home improvement and how your skills can help Kingfisher achieve its goals. Keep it engaging and personal.
Showcase Your Technical Skills:Since this role is all about managing the Salesforce platform, be sure to detail your technical skills. Mention specific projects where you’ve configured Salesforce or improved CRM processes to show us what you can bring to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at 慨正橡扯
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features, especially those related to configuration, workflows, and data management. Being able to discuss specific examples of how you've used Salesforce in past roles will show that you're not just familiar with the platform, but that you can leverage it effectively for Kingfisher's needs.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with various teams and external partners, be prepared to share examples of how you've successfully collaborated in the past. Highlight any experiences where you’ve optimised processes or improved communication between teams, as this will demonstrate your ability to fit into Kingfisher’s culture.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to CRM processes or user management. Think about challenges you've faced in previous roles and how you overcame them. This will help you illustrate your problem-solving skills and practical approach, which are crucial for this position.
✨Understand Kingfisher’s Vision
Familiarise yourself with Kingfisher’s purpose of 'Better Homes. Better Lives. For Everyone.' and think about how your role as a CRM Specialist can contribute to this vision. Being able to articulate how your work aligns with the company’s goals will show your enthusiasm and commitment to making a positive impact.
