At a Glance
- Tasks: Manage and develop the Salesforce platform for our marketplace operations.
- Company: Join Kingfisher, a passionate team dedicated to better homes and lives.
- Benefits: Competitive salary, career growth opportunities, and flexible working arrangements.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Shape the future of home improvement while enhancing your CRM skills.
- Qualifications: Experience as a Salesforce Administrator with strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher and all our other brands – B&Q, Screwfix, Brico Depot, Castorama and Koçtaş – to life. Guided by our purpose Better Homes. Better Lives. For Everyone., we believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have an exciting new opportunity for a CRM Specialist to join our Marketplace team, to manage and develop the Salesforce platform that underpins our marketplace and retail media operations. You will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes. This role will be based out of our Kingfisher Head Office in Paddington, with an expectation of 12 days a month in the office.
Responsibilities
- Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
- Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet Kingfisher’s marketplace needs.
- Protect data by managing roles, profiles and permissions in line with security and confidentiality requirements.
- Work closely with Kingfisher’s banners, including B&Q, Castorama and Brico Depot, to understand local processes and optimise Salesforce while maintaining consistency across the business.
- Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
- Build and develop Community Cloud‑based Merchant Hubs that deliver seamless experiences for merchants across all banners.
- Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.
Qualifications
- Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
- Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
- Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
- Experience working with Salesforce Lightning Products, including Sales, Service and CRM Analytics.
- Clear communication skills, with confidence working collaboratively across teams and with external partners.
- A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Salesforce Administrator employer: 慨正橡扯
At Kingfisher, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Paddington office provides a dynamic environment where you can thrive as a Salesforce Administrator, with ample opportunities for professional growth and a competitive benefits package. Join us in our mission to create better homes and lives for everyone, while enjoying the support of a diverse team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kingfisher on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Kingfisher’s values and recent projects. Show us how your skills as a Salesforce Administrator align with our mission of Better Homes. Better Lives. For Everyone.
✨Tip Number 3
Practice common Salesforce scenarios and be ready to demonstrate your problem-solving skills. We love seeing candidates who can think on their feet and tackle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Salesforce Administrator role. Highlight your experience with Salesforce, especially any specific projects or achievements that align with what we’re looking for at Kingfisher.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CRM and how your skills can help shape the future of home improvement at Kingfisher. Keep it engaging and relevant!
Showcase Your Technical Skills:Don’t forget to mention your Salesforce certifications and hands-on experience. We want to see your knowledge of Salesforce configuration, workflows, and data management clearly laid out in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at 慨正橡扯
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your hands-on experience with Salesforce configuration, workflows, and data management. Highlight any specific projects where you've optimised Salesforce for a marketplace or similar environment.
✨Showcase Your Communication Skills
Since this role involves working closely with various teams and external partners, practice articulating your thoughts clearly. Prepare examples of how you've collaborated with different stakeholders in the past, especially in relation to CRM processes and user training.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles and how you tackled them. Think of specific instances where you had to manage multiple priorities or projects, and explain your practical, solutions-focused approach to resolving issues.
✨Understand Kingfisher's Vision
Familiarise yourself with Kingfisher’s purpose of 'Better Homes. Better Lives. For Everyone.' and think about how your role as a Salesforce Administrator can contribute to this vision. Show enthusiasm for the company’s mission and be ready to discuss how you can help shape the future of home improvement.
