At a Glance
- Tasks: Lead product strategy and enhance customer experience through innovative digital solutions.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Shape the future of digital servicing and make a real impact on customer satisfaction.
- Qualifications: Experience in product management, strong leadership, and data-driven decision-making skills.
The predicted salary is between 59576 - 70089 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
We’re seeking a proactive and experienced Product Management Leader with expertise across Digital Platforms and Servicing requirements.
You’ll lead the strategy and roadmap for one of our Servicing squads, as well as support, help guide, mentor and coach Product Owners within our Tribe.
This role requires extensive stakeholders experience, a track-record of using data effectively to drive improvements that enhance member self-service capabilities, member and colleague satisfaction, as well as delivering operational transformation.
As the Product Manager, you’ll shape the product vision and influence across teams.
You’ll foster a continuous improvement mindset, delivering value iteratively.
Key responsibilities
- Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
- Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
- Coach and support Product Owners, helping them refine backlogs, opportunity sizing, gap analysis and upskilling in disciplined product management practices.
- Support multiple squads and work streams simultaneously, balancing empowerment with hands-on involvement and providing constructive critique.
- Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
- Drive initiatives to enhance customer experience, operational efficiency and digital self-service for members.
- Navigate complex internal stakeholder ecosystems effectively, advocating for product vision and delivery.
- Maintain a strong foundational understanding of AI and stay aware of evolving industry trends.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience
- Extensive experience as a Product Manager
- Preferred experience within regulated environments such as financial services or insurance.
- Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities.
- An understanding of Saas products
- Preferred experience and knowledge of Salesforce.
- Demonstrated success in leading cross-functional teams, including product, engineering, design (UCD) and operations, fostering a collaborative and iterative development driven culture.
- Expert in agile practices, customer-centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Customer-centric mindset focused on delivering high-impact user experiences.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
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Product Manager in Royal Tunbridge Wells employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Royal Tunbridge Wells
✨Dive Into Industry Networking Events
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We think you need these skills to ace Product Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 慨正橡扯.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 慨正橡扯. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 慨正橡扯
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 慨正橡扯 to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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✨Prepare for Behavioural Questions
As a full-timer at 慨正橡扯, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding 慨正橡扯's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
