Retail Programme Delivery Director - 18 Month FTC

Retail Programme Delivery Director - 18 Month FTC

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Lead the strategic delivery of transformation in Retail Banking


• Own end-to-end delivery across onboarding, everyday banking, lending, liquidity andassisted channels, aligning teams around customer outcomes


• Translate programme strategy into clear priorities, deliverables and launch readiness criteria


• Partner with Technology, Data and Product teams to shape target architecture, platform capabilities and migration approach


• Ensure data requirements are governed and delivered to support migration, automation, reporting and operational readiness


• Drive digital enablement, straight-through processing and automation to improve customer experience and operational efficiency


• Establish robust governance, reporting and decision-making frameworks, providing transparency on progress, risks and dependencies


• Lead engagement with Risk, Compliance, Legal, Audit and regulatory stakeholders to ensure launch readiness and control effectiveness


• Lead and inspire cross-functional teams, fostering a customer-focused, accountable and collaborative delivery culture


• Oversee risk management, testing, implementation, vendor performance and the controlled transition into BAU operations

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Excellent Retail and business banking knowledge and understanding


• In-depth knowledge of banking regulations


• Extensive experience of running and managing large scale transformation programmes


• Excellent senior stakeholder management and relationship building skills


• Ability to bring multiple stakeholders, teams and colleagues on a remediation journey


• Skilled in working cross-functionally to achieve business goals

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!