At a Glance
- Tasks: Lead transformation initiatives and drive operational excellence across the business.
- Company: Join AXA Partners UK & Ireland, a leader in innovative insurance solutions.
- Benefits: Competitive salary, generous leave, retail discounts, and wellness programmes.
- Other info: Be part of a culture that values continuous improvement and innovation.
- Why this job: Make a meaningful impact in a dynamic environment while shaping future-ready operations.
- Qualifications: Experience in transformation, strong leadership, and expertise in digital tools.
The predicted salary is between 70000 - 90000 £ per year.
Join AXA Partners UK & Ireland as our new Head of Operational Excellence — a strategic leader passionate about driving transformation, operational resilience, and continuous improvement across our business lines. If you thrive on leading change and shaping future‑ready operations, this is your opportunity to make a meaningful impact in a dynamic, innovative environment.
What you'll be doing:
- Lead and coordinate business transformation initiatives, ensuring alignment with AXA’s strategic goals and driving effective change management across all operational functions.
- Oversee the management of operational tools and platforms, acting as the primary interface between Operations and IT/Digital teams to ensure optimal tool performance and deployment.
- Drive AI, automation, and digital enablement projects, evaluating and scaling innovative solutions to enhance productivity and customer experience.
- Govern the operational project portfolio through a structured PMO, ensuring timely delivery, resource allocation, and stakeholder engagement.
- Develop and implement comprehensive training and capability programs to equip teams with the skills needed for continuous improvement and change adaptation.
- Ensure operational resilience and business continuity readiness, including testing and maintaining frameworks to safeguard personnel, assets, and information.
- Foster a culture of continuous improvement using lean methodologies, process optimisation, and SOP governance to enhance operational efficiency.
- Collaborate with cross‑functional teams and external partners to embed sustainable practices and deliver measurable results.
What you'll bring:
- Proven experience leading large‑scale transformation and operational improvement programs, ideally within a multinational or insurance environment.
- Strong expertise in process management, lean methodologies, digital transformation, and change management.
- Demonstrable ability to manage complex projects, coordinate cross‑functional teams, and influence stakeholders at all levels.
- Technical background with understanding or experience in automation, AI, software development, and agile methodologies.
- Excellent leadership skills, with a talent for motivating teams, fostering innovation, and driving cultural change.
- Strong analytical and problem‑solving abilities, complemented by high emotional intelligence and stakeholder management skills.
- Relevant educational background, ideally in business, management, or a related field, with professional qualifications in project or change management.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
- Competitive Salary
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to.
Head of Operational Excellence in Redhill employer: 慨正橡扯
At AXA Partners UK & Ireland, we pride ourselves on being an exceptional employer that fosters a culture of innovation and continuous improvement. Our commitment to employee growth is reflected in our comprehensive training programmes and competitive benefits, including generous leave, retail discounts, and wellness initiatives. Join us in a dynamic environment where your leadership can drive meaningful change and operational excellence.
