At a Glance
- Tasks: Provide application support, diagnose issues, and ensure stability for major clients.
- Company: Join DXC Technology, a leading independent IT services company with a global presence.
- Benefits: Enjoy flexible benefits, 25 days holiday, and opportunities for personal development.
- Other info: Hybrid working model with excellent career growth and a focus on community.
- Why this job: Kickstart your tech career in a dynamic environment with real impact on client success.
- Qualifications: 0-2 years in IT support; strong problem-solving and communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Hybrid in Reading area
Level of clearance: High Level Security Clearance
Due to security clearance requirements, candidates must be UK Nationals/British passport holders/single nationality and must have resided in the UK for the last 10 years.
About DXC
DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
The Junior Application Support Engineer Role
We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. Focus on diagnosing, escalating, and resolving technical issues, ensuring applications remain stable while building foundational skills in coding, systems management, and customer communication. Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.
Responsibilities
- Performing early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.
- Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Create and update 'how to guides' and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
- Work together with the applications team to identify and implement continual service improvement activities.
Key Skills
- 0-2 years of experience in IT support, application support, or a closely related technical field.
- Strong analytical and problem-solving abilities.
- Excellent communication skills and the ability to work in a team-oriented environment.
- The following technical skills would be beneficial:
- A basic understanding of ServiceNow
- Experience in using Windows-based Applications
- Basic knowledge of MS Azure
- Experience of using MS Office Suite
- An understanding of ITIL Principles.
- ITIL V4 Foundation Certification is desirable
Benefits
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Junior Application Support Engineer in Reading employer: 慨正橡扯
DXC Technology is an exceptional employer, offering a dynamic hybrid work environment in the Reading area that balances office collaboration with the flexibility of remote work. With a strong commitment to employee development, comprehensive benefits including health insurance and generous holiday allowances, and a culture that prioritises inclusivity and community, DXC provides a rewarding platform for Junior Application Support Engineers to grow their skills and advance their careers in the thriving IT services sector.
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We think you need these skills to ace Junior Application Support Engineer in Reading
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
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