At a Glance
- Tasks: Provide application support and resolve software issues for a major client.
- Company: Join DXC Technology, a leading IT services company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: 2-5 years in application support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
The Role
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
Working Pattern
- Hybrid — up to 3-4 days on site per week
- Rotating shifts: 7am–3pm / 9:30am–5:30pm
- Potential for out-of-hours on-call support
Key Responsibilities
- Performing early morning health checks to ensure applications are operational before users log in
- Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
- Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
- Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
- Actively tracking application health using performance management tools, log files, and automated alerts
- Investigating Windows Event Viewer and application logs to identify root causes of errors
- Creating and updating knowledge base articles and 'how-to' guides for common fixes
- Collaborating with application engineers and liaising with the client regularly
- Identifying and implementing continual service improvement activities
Key Skills & Experience
Essential:
- 2–5 years of experience in application support, systems administration, or IT service desk
- Strong analytical and problem-solving abilities
- Excellent communication skills and ability to work in a team-oriented environment
- Windows-based application support experience
Desirable:
- Strong proficiency in SQL Server 2016+
- Active Directory experience
- ServiceNow or related ITSM tool knowledge
- Dynatrace or other monitoring tools
- Understanding of cloud platforms and basic programming integrations
- ITIL V4 Foundation Certification
- Microsoft certifications (e.g., Azure Fundamentals/Administrator)
- Vendor-specific CRM/ERP certifications
Security Clearance
High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
- UK National / British passport holder
- Single nationality
- Resided in the UK for a minimum of 10 years
What We Offer
- 25 days holiday (with options to increase)
- Comprehensive Flex benefits scheme
- Pension
- Life Insurance
- Health Insurance
- Travel Insurance
- Investment in your development
- Store vouchers and discounts
- Flexible benefits tailored to you
Apply now to join a team delivering critical services for one of DXC's major public sector clients. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Application Support Engineer in Reading employer: 慨正橡扯
At DXC Technology, we pride ourselves on being a leading employer in the IT services sector, offering a dynamic hybrid work environment in the Reading area. Our commitment to employee growth is reflected in our comprehensive benefits package, including 25 days of holiday, health insurance, and tailored flexible benefits, all while fostering a collaborative and inclusive culture that empowers our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 慨正橡扯 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Application Support Engineer in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 慨正橡扯.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 慨正橡扯. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
